Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Tip from Firstline Live 2008: Fix your phone troubles

August 24, 2008

Here's help for overworked receptionists.

Source: FIRSTLINE

The changing face of clients

August 1, 2008

Pet owner diversity calls for creative client service.

Source: FIRSTLINE

What clients want

August 1, 2008

How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.

Source: FIRSTLINE

Is all-natural the latest trend?

August 1, 2008

The use of green products is on the rise.

Source: FIRSTLINE

Is pet insurance gaining popularity?

August 1, 2008

Education is key to satisfying the demand.

Source: DEAR KARA

Dear Kara: Transitioning foods (Sponsored by Hill's Pet Nutrition)

August 1, 2008

Kara answers questions about transitiong pets to different types of food

Source: FIRSTLINE

Client handout: Understanding your pet's blood work

July 22, 2008

Use this client education form to teach pet owners about the blood work your veterinary practice recommends.

Source: IAMS NUTRITION INSIDER

New study confirms benefits of nutritional management for atopic dogs (Sponsored by Iams)

July 1, 2008

The article breaks down the method and results of a double-blind study that compares the performance of three commercial veterinary diets during in-home management of clinical signs in atopic dogs. Also included Case study Cindy

Source: FIRSTLINE

Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

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