Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Capture new pets' photos

June 1, 2008

What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

Source: FIRSTLINE

Technician in-room checklist

June 1, 2008

Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

Source: FIRSTLINE

The topics you tailor

June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: DEAR KARA

Dear Kara: minced diet (Sponsored by Hill's Pet Nutrition)

June 1, 2008

Kara answers questions about the minced diet.

Source: PARTNERS IN PRACTICE

What's a good way to show appreciation to clients who refer others? (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

A referral is one of the highest compliments an organization can receive and, as such, deserves recognition.

Source: FIRSTLINE

Sample script: Turn phone shoppers into clients

June 1, 2008

When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: FIRSTLINE

Count pets in case of evacuation

June 1, 2008

After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Client handout: How does your pet's mouth look?

June 1, 2008

Use this form to educate your clients about the stages of dental disease.

Source: FIRSTLINE

More clients, same care

June 1, 2008

Q. Our practice is getting busier. How can we keep a personal touch?

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