Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Client handout: Understanding your pet's blood work

July 22, 2008

Use this client education form to teach pet owners about the blood work your veterinary practice recommends.

Source: FIRSTLINE

Offer clients free dental kits

July 1, 2008

Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

Source: FIRSTLINE

7 tips to defuse angry clients

July 1, 2008

Review these techniques to help you prepare for your next encounter with aggressive clients.

Source: DEAR KARA

Dear Kara: Urinary problems (Sponsored by Hill's Pet Nutrition)

July 1, 2008

Kara answers questions about urinary problems

Source: IAMS NUTRITION INSIDER

New study confirms benefits of nutritional management for atopic dogs (Sponsored by Iams)

July 1, 2008

The article breaks down the method and results of a double-blind study that compares the performance of three commercial veterinary diets during in-home management of clinical signs in atopic dogs. Also included Case study Cindy

Source: FIRSTLINE

Communicate clients' payment options

July 1, 2008

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE

Solutions for abusive clients

July 1, 2008

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE

Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

Source: FIRSTLINE

Count pets in case of evacuation

June 1, 2008

After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

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