Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Count pets in case of evacuation

June 1, 2008

After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Client handout: How does your pet's mouth look?

June 1, 2008

Use this form to educate your clients about the stages of dental disease.

Source: FIRSTLINE

More clients, same care

June 1, 2008

Q. Our practice is getting busier. How can we keep a personal touch?

Source: PARTNERS IN PRACTICE

The best of the best (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

Clients with these attributes help you practice good medicine.

Source: FIRSTLINE

Our client is obsessed with tests

May 1, 2008

Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

Source: FIRSTLINE

How to catch lost charges

May 1, 2008

Q. How can we make sure we capture all the services performed during appointments?

Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE

Scratch the itch

May 1, 2008

Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

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