Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Sample script: Turn phone shoppers into clients

June 1, 2008

When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: PARTNERS IN PRACTICE

What's a good way to show appreciation to clients who refer others? (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

A referral is one of the highest compliments an organization can receive and, as such, deserves recognition.

Source: DEAR KARA

Dear Kara: minced diet (Sponsored by Hill's Pet Nutrition)

June 1, 2008

Kara answers questions about the minced diet.

Source: FIRSTLINE

The topics you tailor

June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE

Technician in-room checklist

June 1, 2008

Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

Source: PARTNERS IN PRACTICE

What is an effective way to educate my existing clients and bring in new ones? (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

A free client and public education seminar held at least once a year is a tremendous practice builder.

Client handout: Dandy's day at the dentist

June 1, 2008

Use this client education form to educate clients about the care their pet receives during a dental appointment.

Source: FIRSTLINE

Capture new pets' photos

June 1, 2008

What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

Source: PARTNERS IN PRACTICE

The best of the best (Sponsored by Intervet/Schering-Plough Animal Health)

June 1, 2008

Clients with these attributes help you practice good medicine.

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