Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE

Scratch the itch

May 1, 2008

Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

Source: FIRSTLINE

A consistent message creates credibility with clients

April 22, 2008

Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.

Source: FIRSTLINE

A pet's picture: priceless

April 1, 2008

The team at Countryside Veterinary Clinic in Carthage, N.Y., knows how to captivate their audience.

Source: FIRSTLINE

7 tips to keep clients happy

April 1, 2008

Happy clients stay with your practice and promote your services to others. Use these tips to please pet owners and build a good vibe on the grapevine.

Source: FIRSTLINE

Great expectations

April 1, 2008

Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?

Source: FIRSTLINE

Home sweet hospital

April 1, 2008

Patients and clients feel at home at Colorado Canine Orthopedics in Colorado Springs, Colo.

Source: FIRSTLINE

Sample script: How to discuss the cost of euthanasia

April 1, 2008

"Help clients who make the difficult choice to euthanize their pet by approaching the associated costs with sincere consideration," says Sharon DeNayer, a Firstline Editorial Advisory Board member and the clinic manager at Windsor Veterinary Clinic in Windsor, Colo.

Source: CVC IN BALTIMORE PROCEEDINGS

Client service: How do you measure up against your competition? (Proceedings)

April 1, 2008

8 out of 10 jobs in the Unites States are currently client/customer service oriented.

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