Editors' comments and advice for the veterinary team - Firstline
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Front Desk
Source: FIRSTLINE

"I love my job"

January 1, 2007

Believe it or not, I read this gem on the back of a beer bottle recently. (I've heard of reading tea leaves for wisdom, but this is the first time I've ever found insight in the brew of the grain.) This brewer says he tastes a sample from every batch of beer he makes to ensure it meets his high standards. What a job! This brewer is a pretty bright guy. He found a job he loves and he stands behind his work.

Source: FIRSTLINE

TLC: The best prescription

September 1, 2006

A few weeks ago my son was sick. After a few days of high fever, he stopped taking his bottle.

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Declaw your service strategy

August 1, 2006

My husband's cat, Chelsea, is a gorgeous creature. She has long, silky fur you'd just love to sink your fingers into. She's also got a look in her round, yellow eyes that says, "Don't even try it buster." Like a Venus fly trap, she lures in our defenseless friends who can't resist the idea of sneaking in just one pet. She's eager to respond with a warning growl and a quick swipe that clearly says, "back off!"

Source: FIRSTLINE

Pick your new title

June 1, 2006

Let's say you could forget "receptionist" or "technician" and pick any title you wanted—something that really reflects your skills and goals. So you could be "chatty chief greeter in charge of great visits" or "superwoman for sensational care." Would you think about your job differently? What title would you choose for yourself?

Source: FIRSTLINE

Life happens to everyone

April 1, 2006

Business philosopher Jim Rohn, one of my favorite speakers, says that what happens in life happens to all of us. It's what you do with what happens to you that matters. On the upside, that means that when you think things couldn't get worse, the person you go to for advice will likely have faced something similar, or will know someone who has.

Source: FIRSTLINE

Putting hot tempers on ice

February 1, 2006

Sometimes I am just so completely right. And yet, the world doesn't notice. That's when it's hardest for me to stay cool under pressure. And that's when I'm most likely to blow it—and blow my top. Identify? And yet, these touchy moments are the times when I most need to find a way to stay calm, cool, and collected.

Source: FIRSTLINE

Tut tut, looks like rain ...

December 1, 2005

We've all had that day when we feel like a bedraggled cartoon character who's being pursued by a malevolent rain cloud. It seems as though the sun is shining on everyone else, but not on us. But you can break free. Inspiring, right?

Source: FIRSTLINE

Work for a stubborn cuss?

October 1, 2005

I've met a lot of great doctors. And I like them. As a group, I think veterinarians are among the nicest people on the planet. And, just like you, they have a special calling to help pets that sets them apart from other professionals. But that doesn't mean every doctor is a joy to work for or with. And I know they're not always that open to doing things differently.

Source: FIRSTLINE

Extending a warm welcome

August 1, 2005

This new publication is brought to you from the editors of Veterinary Economics, the magazine that veterinarians turn to for the information and inspiration they need to create successful practices and coach successful teams. But Firstline is designed just for you.

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