Communication tools for the veterinary team - Firstline
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Communication
Source: FIRSTLINE

Movin' on up

June 1, 2006

Q. I've recently been promoted to a supervisory position. What's the best way to ease into my new responsibilities without offending co-workers?

Source: FIRSTLINE

Boost client compliance

June 1, 2006

Read "What's In It for Me?" and then solve the puzzle.

Source: FIRSTLINE

These pets make the grade

June 1, 2006

When clients visit for routine checkups or care, send them home with a pet health report card, suggests Martha Harmon, office manager at Riverdale Animal Hospital in Riverdale, Ga.

Source: FIRSTLINE

My boss is a meanie!

June 1, 2006

I work for a veterinarian who's nice to clients—but she yells and criticizes her team in public. She doesn't even say hello or goodbye to us half of the time. What can we do?

Source: FIRSTLINE

Painless pain recommendations

June 1, 2006

Q. Many of our clients don't seem to recognize the signs that their pets are in pain. What can we do?

Source: FIRSTLINE

Help clients say goodbye

June 1, 2006

You may not always have the right words to express your sympathy when a pet dies, but the right book might be just the tool your clients need to help them grieve.

Source: FIRSTLINE

Show me the money

April 1, 2006

I'm a receptionist and I only earn $1 above minimum wage. Should I ask for a raise?

Source: FIRSTLINE

Personal problems? Get the monkey off your back

April 1, 2006

Debt, relationship problems, illness--it can be hard to cope with the issues life throws at you. And sometimes pesky problems cling so tightly that they follow you to work. Here's how to shake loose.

Source: FIRSTLINE

Axing the rumor mill

April 1, 2006

Help! One of our veterinarians always says we have a zero-tolerance policy for gossip, but she's the worst! She talks about clients and staff members all the time. What should we do?

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