Source: FIRSTLINE
April 1, 2007
By:
Louise Dunn
Q: I'm unhappy and I want to quit my job. How can I leave without burning bridges?
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Source: FIRSTLINE
April 1, 2007
By:
Wendy Wheeler
Clients love you so much they send you endless photos of Trixie drinking from the toilet and Boots chasing a sunbeam.
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Source: FIRSTLINE
March 1, 2007
By:
Mary L. Berg, BS, RVT, RLATG, VTS (dentistry)
Q I'm a technician, and I often suggest dental care for pets. But not everyone sees the value. How do I get the rest of my team on board with dental care?
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Source: FIRSTLINE
March 1, 2007
By:
Laura Greer
Want a fun, educational way to jazz up your reception area? Post a quiz on your bulletin board, says Laura Greer, practice manager for Above and Beyond Pet Care Hospital in Lubbock, Texas. Her practice uses quizzes to keep waiting clients informed and entertained. For example: I come in sizes that range from 2 pounds to 200 pounds, and I sweat through my feet. What am I? Answer: a dog.
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Source: FIRSTLINE
March 1, 2007
Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?
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Source: FIRSTLINE
January 1, 2007
By:
Susan Logan, BS, CVT
Q: I'm a technician and I'm interested in zoological medicine. How can I get started in the field?
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Source: FIRSTLINE
January 1, 2007
By:
Sara L. Sharp, CVT, VTS (Dentistry)
Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.
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Source: FIRSTLINE
January 1, 2007
By:
Dr. Gary Patronek
Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?
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Source: FIRSTLINE
November 1, 2006
My boss often fails to call pet owners after he performs surgeries to give them updates on their pets. These clients get worried and frustrated, and I feel sorry for them. How can I convince him to spend a little time to reassure these clients?
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