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Communication Strategies

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Source: FIRSTLINE Patient record checklist July 1, 2008 Use these checklist to help update and ensure complete patient medical records.

Source: FIRSTLINE Solutions for abusive clients July 1, 2008 By: Sheila Grosdidier, BS, RVT How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE Sample conflict resolution plan July 1, 2008 By: Sheila Grosdidier, BS, RVT Use these guidelines to create your own step-by-step plan that outlines who team members should approach and how to report a problem with a co-worker if team members can't resolve the issue by themselves.

Source: FIRSTLINE 7 tips to defuse angry clients July 1, 2008 By: Sheila Grosdidier, BS, RVT Review these techniques to help you prepare for your next encounter with aggressive clients.

Source: FIRSTLINE Don't debate--communicate! July 1, 2008 By: Heather Kirkwood Learn to take the sting out of verbal darts and head off conflicts with co-workers.

Source: FIRSTLINE Sample script: Offer smooth discharge visits July 1, 2008 By: Pam Stevenson, CVPM You: Hello, Ms. Worrysome.

Source: FIRSTLINE Bring peace back to your practice July 1, 2008 By: Heather Kirkwood No more drama.

Source: FIRSTLINE Offer clients free dental kits July 1, 2008 By: Kerstin Althoff, CVT Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

Source: FIRSTLINE Communicate clients' payment options July 1, 2008 By: Lorraine Monheiser List, CPA, CVA, MEd How do we tell clients we can't help them when they can't pay for the care their pet receives?

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