A canine lifestyle summary will help you tailor your message to fit each dog's needs.
Read these true stories of client service disasters, then use the discussion guide to talk about how you'd handle these situations at your next staff meeting.
A feline lifestyle summary will help you tailor your message to fit each cat's needs.
A confidentiality pledge reminds your team about the importance of keeping confidential information private.
Review this sample euthanasia protocol with your team to decide how you'll handle euthanasia procedures consistently and compassionately.
What does your practice value? Read this sample practice principles card, then write your own standards of service to keep your values and creed top-of-mind when you're talking with clients.
Print this multi-page PDF to educate clients about ideal pet weights, pets' caloric needs, and the caloric content of common treats.
Use this sample nutrition questionnaire to learn more about what your clients are feeding their pets--and how much.
Communication is part of being a great employee. This means you need to know who to talk to when you have a problem. Consider this example.