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Audio and Video
Source: VETERINARY ECONOMICS

Video: Dr. Marty Becker's biggest client "oops" moments

December 30, 2009

Dr. Marty Becker shares his most embarrassing moments in the exam room. Can you relate?

Source: FIRSTLINE

How to respond to challenging work situations

December 18, 2009

Follow this advice when you're hit with a client or patient crisis.

Source: FIRSTLINE

Video blog: Smooth appointment workflow

December 11, 2009

These scheduling secrets will calm the chaos at your practice.

Source: FIRSTLINE

Are you ready for your annual review?

December 4, 2009

Here's how to prepare so your performance appraisal is a positive experience.

Source: FIRSTLINE

How to end long-term conflict with a co-worker

November 30, 2009

You don't have to be friends, but you do need to be friendly at work.

Source: FIRSTLINE

Keep veterinary clients coming back

November 19, 2009

Watch Dr. Kramer explain his top tip for client retention.

Source: VETERINARY ECONOMICS

Video: 'You won't let my pet die, will you?'

October 26, 2009

Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.

Source: FIRSTLINE

Scheduling success: Follow the Rule of 3

October 14, 2009

Follow this simple rule to avoid long client wait times.

Source: VETERINARY ECONOMICS

Video: Dr. Marty Becker tells you why he's optimistic about our industry

October 12, 2009

Hear why TV personality and Veterinary Economics Editorial Advisory Board member Dr. Marty Becker thinks it's only getting better for veterinarians.

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