Veterinary team members learn to manage conflict with pet owners - Firstline
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Client Conflict
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When pets and people behave badly

March 1, 2008

Sometimes pets and their owners share an uncanny resemblance—bad behavior. Use this chart to tackle both species' less favorable features.

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Why clients leave

December 1, 2007

Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.

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When clients attack

July 1, 2007

When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.

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10 ways to lose a client

June 1, 2007

There may be 50 ways to leave your lover, but it only takes one of these missteps to send clients packing.

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The client said no. Now what?

November 1, 2006

The next time clients refuse care, use this advice from Caitlin Rivers, a Firstline Editorial Advisory Board member and technician supervisor at Metzger Animal Hospital in State College, Pa.: Don't take it personally.

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Risky business: 6 lawsuits waiting to happen

November 1, 2006

Think you're immune to lawsuits because you don't own the practice? Think again. Protect your hospital--and yourself--from the legal pitfalls in your path with this advice from savvy doctors and lawyers.

Clients brush off our dental recommendations

November 1, 2006

How do I make a dental recommendation to clients who've refused this care before?

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Are you chasing off clients?

August 1, 2006

Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.

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Keep your cool when clients complain

February 1, 2006

Use these tips to stay cool as a cucumber when clients get hot under the collar.

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