Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: FIRSTLINE

Weigh in on portly pets

July 1, 2007

Canines counting calories? Felines fasting? Raneé Baker, RVT, a technician at Kingsbrook Animal Hospital in Frederick, Md., developed a better plan to manage pets' weight.

Source: FIRSTLINE

8 tips to keep your cool

July 1, 2007

Feeling your blood start to boil? Avoid scalding yourself and others when you're faced with fiery flare-ups from clients or co-workers.

Source: FIRSTLINE

De-stress your fraidy cats

July 1, 2007

Nervous pets are often problem pets during office visits. Here's help.

Source: FIRSTLINE

Forecast: Schedule disrupters on the horizon

June 1, 2007

It doesn't take a crystal ball to know who'll walk through your practice door next. All you really need is a meeting, says Cindie McDuffee, the office manager at Animal Hospital of Thousand Oaks in Thousand Oaks, Calif.

Source: FIRSTLINE

6 steps for easy discharges

June 1, 2007

Curb the 5 o'clock chaos with these simple steps to streamline your discharge appointments and send clients away happy.

Source: FIRSTLINE

Special care for special clients

June 1, 2007

Caring for a sick pet isn't easy. So when the team at Animal Hospital of Ashwaubenon in Green Bay, Wis., noticed the special challenges their clients who owned cats with kidney disease shared, they decided to bring this community of clients together.

Source: FIRSTLINE

Ethics: Answers to your tough questions

June 1, 2007

Here are five ethical dilemmas, complete with guidelines for making decisions that keep you on solid moral ground.

Source: FIRSTLINE

On the Job: Rachael Lookabill

June 1, 2007

What have I learned after 16 years as a veterinary receptionist? Certainly that I'm not just a receptionist. I've masqueraded as the kennel cleaner, the veterinary assistant, and the office manager.

Source: FIRSTLINE

Diet--a four-letter word

May 1, 2007

When it's time to talk about a pet's weight with clients, be sensitive.

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