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Client Relations

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Source: FIRSTLINE Weigh in on portly pets July 1, 2007 By: Ranee Baker, RVT Canines counting calories? Felines fasting? Raneé Baker, RVT, a technician at Kingsbrook Animal Hospital in Frederick, Md., developed a better plan to manage pets' weight.

Source: FIRSTLINE 8 tips to keep your cool July 1, 2007 Feeling your blood start to boil? Avoid scalding yourself and others when you're faced with fiery flare-ups from clients or co-workers.

Source: FIRSTLINE De-stress your fraidy cats July 1, 2007 By: Kelly Stazyk Nervous pets are often problem pets during office visits. Here's help.

Source: FIRSTLINE Forecast: Schedule disrupters on the horizon June 1, 2007 By: Cindie McDuffee It doesn't take a crystal ball to know who'll walk through your practice door next. All you really need is a meeting, says Cindie McDuffee, the office manager at Animal Hospital of Thousand Oaks in Thousand Oaks, Calif.

Source: FIRSTLINE 6 steps for easy discharges June 1, 2007 By: Kelli Conkey Curb the 5 o'clock chaos with these simple steps to streamline your discharge appointments and send clients away happy.

Source: FIRSTLINE Special care for special clients June 1, 2007 By: CariAnne Ninaus Caring for a sick pet isn't easy. So when the team at Animal Hospital of Ashwaubenon in Green Bay, Wis., noticed the special challenges their clients who owned cats with kidney disease shared, they decided to bring this community of clients together.

Source: FIRSTLINE Ethics: Answers to your tough questions June 1, 2007 By: Kelly Stazyk Here are five ethical dilemmas, complete with guidelines for making decisions that keep you on solid moral ground.

Source: FIRSTLINE On the Job: Rachael Lookabill June 1, 2007 By: Rachael Lookabill What have I learned after 16 years as a veterinary receptionist? Certainly that I'm not just a receptionist. I've masqueraded as the kennel cleaner, the veterinary assistant, and the office manager.

Source: FIRSTLINE Diet--a four-letter word May 1, 2007 By: Heather Kirkwood When it's time to talk about a pet's weight with clients, be sensitive.

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