Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: CUSTOM VETERINARY MEDIA

Powerful protection against a wide range of internal parasites (Sponsored by Virbac Animal Health)

April 1, 2008

You can reduce infection rates by formulating a comprehensive parasite prevention program for your patients, a strategy recommended by the Companion Animal Parasite Council (CAPC), American Association of Veterinary Parasitologists, and Centers for Disease Control and Prevention.

Source: FIRSTLINE

Ask Amy: Reminders: Third time's the charm

March 1, 2008

My team members are anxious about calling clients for third reminders. Can you offer a sample script to make these awkward conversations a little easier?

Source: FIRSTLINE

More than words

January 1, 2008

An angry client taught me to probe deeper to uncover the real reason behind his seemingly unreasonable behavior.

Source: FIRSTLINE

Prepare clients for potential charges

January 1, 2008

Q How can we prepare clients for unexpected costs that result from problems found during dental cleanings?

Source: FIRSTLINE

Who's tuning in to private discussions?

January 1, 2008

Mrs. Busibodi's eyes say she's examining your tastefully displayed practice brochure, but her dog-like hearing is tuned to eavesdrop so she can catch all the juicy details about Mr. Neverpay's past-due account.

Source: FIRSTLINE

How to serve clients with disabilities

January 1, 2008

Use these tips to tune in to the needs of your clients with disabilities—and help them offer top-notch care for their animal companions.

Source: FIRSTLINE

Celebrate dental health all year

December 1, 2007

Twenty-nine days just aren't enough to get all of your clients on board with dental care. So let's promote dental health for pets year-round with a program to raise awareness.

Source: FIRSTLINE

7 steps to a senior-friendly practice

December 1, 2007

Older clients may need a little extra care and attention to ensure a happy veterinary experience. Here's what you can do to help them help their pets.

Source: FIRSTLINE

Why clients leave

December 1, 2007

Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.

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