Communication tools for the veterinary team - Firstline
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Communication
Source: FIRSTLINE

Help stomp out cruelty

April 1, 2006

OK, folks, it's time to step up and help put a stop to animal cruelty.

Source: FIRSTLINE

Strong flea control recommendations

April 1, 2006

How can I convince our clients that their pets need flea and tick control?

Source: FIRSTLINE

10 tips to show your compassion

April 1, 2006

Let others know how much you care with these simple steps.

Source: FIRSTLINE

I'm sick of overtime!

February 1, 2006

No one follows our time schedules—I regularly work at least 30 minutes after my shift was supposed to end. Is this fair?

Source: FIRSTLINE

The boss won't fire

February 1, 2006

The doctor won't fire a problem employee. What can I do?

Source: FIRSTLINE

Help clients give award-winning care

February 1, 2006

Standards of care set the stage for you and your clients so you can work together to help pets stay sleek, strong, and full of energy.

Source: FIRSTLINE

Is the doctor stealing part of your job? Take it back!

February 1, 2006

Your veterinarian didn't go to school to learn to be a technician, receptionist, or practice manager, so don't let her act like one. Make her do her job--so you can do yours.

Source: FIRSTLINE

Little secret, big problems

February 1, 2006

A co-worker told me in confidence that he was looking for a new job. I encouraged my friend to tell the doctor he wasn't happy and to try to work things out, but he quit instead and took a job at a rival practice. Now the doctor is mad at me. He says I'm not loyal. I disagree. Who's right?

Source: FIRSTLINE

Block sticker shock

February 1, 2006

You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.

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