Answers to the veterinary team's practice management questions - Firstline
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Ask The Experts
Source: FIRSTLINE

Keep 'em guessing

March 1, 2007

Want a fun, educational way to jazz up your reception area? Post a quiz on your bulletin board, says Laura Greer, practice manager for Above and Beyond Pet Care Hospital in Lubbock, Texas. Her practice uses quizzes to keep waiting clients informed and entertained. For example: I come in sizes that range from 2 pounds to 200 pounds, and I sweat through my feet. What am I? Answer: a dog.

Source: FIRSTLINE

Ask Amy: Inefficiency is driving me nuts

March 1, 2007

Every day at our practice is a scheduling nightmare, and our doctor just does not see the problem. Our practice is open from 7 a.m. to 7 p.m. We accept drop-offs from 7 to 8 a.m., but our doctor refuses to schedule a team member that early. He says he'll help clients, but when my manager and I arrive at 7:30 a.m., clients are waiting and upset. My doctor also complains if he has to pay us overtime, but if someone comes to the door or calls at 6:55 p.m., he lets them in. I understand he wants to generate revenue and help the pet, but whether it's an ear infection, an abscess, dental care, or a hot spot, he wants to treat the pet immediately. How can we run an efficient, regularly scheduled hospital?

Source: FIRSTLINE

What a zoo!

January 1, 2007

Q: I'm a technician and I'm interested in zoological medicine. How can I get started in the field?

Source: FIRSTLINE

Take a bite out of plaque

January 1, 2007

Many clients really don't realize just what a bit of plaque can do, says Sara L. Sharp, CVT, VTS (Dentistry), secretary of the Academy of Veterinary Dental Technicians. And it often falls to you to discuss the danger of a dirty mouth. The best approach is a little honesty—with a mix of tact, of course.

Source: FIRSTLINE

How many is too many?

January 1, 2007

Q: At the clinic where I work we have several clients who own more animals than they can care for properly. What is the best way to approach an animal collector?

Source: FIRSTLINE

Will clients accept changes?

November 1, 2006

Q: How do you implement major changes, such as mandatory preanesthetic blood work, without alienating long-term clients?

Source: FIRSTLINE

Ask Amy: Clients deserve updates

November 1, 2006

My boss often fails to call pet owners after he performs surgeries to give them updates on their pets. These clients get worried and frustrated, and I feel sorry for them. How can I convince him to spend a little time to reassure these clients?

Source: FIRSTLINE

Give me a break

November 1, 2006

Q: Is our doctor legally required to provide us with a break room?

Source: FIRSTLINE

Ask Amy: I dread my job

November 1, 2006

Our department doesn't work as a team. Some team members are rude and disrespectful, and the work environment is so hostile I dread each day. Help!

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