When some clients brush off our post-surgery care instructions, they end up paying for it—twice.
Q. How do I set boundaries for employees' conversations while at work?
Use this questionnaire to help employees assess their roles and performance in your practice.
Show your new team members you're working to make their jobs easier and provide the best service and care.
You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.
Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?
What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.
Use this checklist to make sure you discuss necessary care recommendations with clients during visits.
Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.