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Communication Strategies

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Source: FIRSTLINE One way clients burst my bubble June 1, 2008 By: Rachael Hume When some clients brush off our post-surgery care instructions, they end up paying for it—twice.

Source: FIRSTLINE When work gets personal June 1, 2008 By: Shawn G. McVey, MA, MSW Q. How do I set boundaries for employees' conversations while at work?

Source: FIRSTLINE Employee questionnaire June 1, 2008 Use this questionnaire to help employees assess their roles and performance in your practice.

Source: FIRSTLINE Trainees: Open up to learning June 1, 2008 By: Julie Gurnon Show your new team members you're working to make their jobs easier and provide the best service and care.

Source: FIRSTLINE How much do you do? June 1, 2008 By: Karen E. Felsted, CPA, MS, DVM, CVPM You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.

Source: FIRSTLINE Make time to share June 1, 2008 By: Tanya Elmore Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?

Source: FIRSTLINE Capture new pets' photos June 1, 2008 By: Dan Meakin, DVM What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

Source: FIRSTLINE Technician in-room checklist June 1, 2008 Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

Source: FIRSTLINE The topics you tailor June 1, 2008 Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

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