Read these true stories of client service disasters, then use the discussion guide to talk about how you'd handle these situations at your next staff meeting.
A compassionate card fund application will help you determine clients' needs when you want to offer financial assistance.
A feline lifestyle summary will help you tailor your message to fit each cat's needs.
A confidentiality pledge reminds your team about the importance of keeping confidential information private.
Read this policy, then write your own so team members know when their personal pets are welcome in your practice.
What does your practice value? Read this sample practice principles card, then write your own standards of service to keep your values and creed top-of-mind when you're talking with clients.
Review this sample compassionate care fund protocol, then discuss how your practice will handle financial requests from clients in need.
Review this sample euthanasia protocol with your team to decide how you'll handle euthanasia procedures consistently and compassionately.
Print this multi-page PDF to educate clients about ideal pet weights, pets' caloric needs, and the caloric content of common treats.