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Audio and Video
Source: FIRSTLINE

Firstline Live 2009: Editor's favorite tip

September 1, 2009

Here's how to deal with perpetually late employees.

Source: FIRSTLINE

Firstline Live 2009: Safety first, job security second

August 30, 2009

Following your practice's safety protocol, makes you an essential employee.

Source: FIRSTLINE

Scheduling: A front-desk tactic for efficiency

August 14, 2009

Receptionists can play a part in preventing too much overtime and too much downtime.

Source: FIRSTLINE

Personal finances: How anyone can save

August 5, 2009

Follow this simple advice for keeping more of your money, even when times are tight.

Source: FIRSTLINE

Video blog: Role-playing done right

July 24, 2009

Role-playing doesn't have to be hokey or scary. Here's how to do it right

Source: FIRSTLINE

Do this today to avoid burnout tomorrow

July 17, 2009

You care for pets, but not yourself. Change that with help from this video by Sheila Grosdidier.

Source: FIRSTLINE

Being micromanaged? Here's Mark Opperman's advice

July 8, 2009

You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.

Source: FIRSTLINE

Need to save time? Here are two easy ideas

June 29, 2009

Team members are already texting and downloading forms, so why not put this technology to use in practice?

Source: FIRSTLINE

How to make a great first impression with clients

June 24, 2009

Show pet owners the love and they'll keep coming back to your practice.

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