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Audio and Video

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Source: FIRSTLINE Work in a 50+ employee practice? Then you need these two tips June 1, 2009 By: Monica Dixon Perry, CVPM Here are ideas for reducing conflict and boosting efficiency on a large team.

Source: FIRSTLINE Recording vaccine lot numbers May 18, 2009 By: Gina Toman, RVT Watch a demonstration of how to create a useful medical notes template in paperless records.

Source: FIRSTLINE Video: Mark Opperman, CVPM, explains a drama-free way to fire an employee May 13, 2009 By: Mark Opperman, CVPM Here's how to take the emotion out of termination.

Source: FIRSTLINE Web 102—opening an online store May 7, 2009 By: Gina Toman, RVT Here's an easy way to take the edge away from Internet pharmacies.

Source: FIRSTLINE Web 101—how to start a practice site April 22, 2009 By: Gina Toman, RVT Have you been given the task of creating a Web site? Here's where to begin.

Source: FIRSTLINE How to avoid conflict with new associates March 23, 2009 By: Christine Merle, DVM, MBA, CVPM Here are three tips for how to adapt to the new doctor—without fighting

Source: FIRSTLINE Annual report cards key to client compliance March 16, 2009 By: Gina Toman, RVT Learn what to ask clients to lock in compliance.

Source: FIRSTLINE Client retention: Do you really know your numbers? March 12, 2009 By: Christine Merle, DVM, MBA, CVPM Tracking your total clients doesn't tell you the whole story.

Source: FIRSTLINE What's the key to success? The 3 Rs December 4, 2008 By: Robin Downing, DVM, Dipl. AAPM Strong bonds with clients make for healthy pets, profitable practices, and fruitful careers.

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