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Audio and Video
Source: VETERINARY ECONOMICS

Video: 'You won't let my pet die, will you?'

October 26, 2009

Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.

Source: FIRSTLINE

Scheduling success: Follow the Rule of 3

October 14, 2009

Follow this simple rule to avoid long client wait times.

Source: VETERINARY ECONOMICS

Video: Dr. Marty Becker tells you why he's optimistic about our industry

October 12, 2009

Hear why TV personality and Veterinary Economics Editorial Advisory Board member Dr. Marty Becker thinks it's only getting better for veterinarians.

Source: FIRSTLINE

Firstline Live 2009: Editor's favorite tip

September 1, 2009

Here's how to deal with perpetually late employees.

Source: FIRSTLINE

Firstline Live 2009: Safety first, job security second

August 30, 2009

Following your practice's safety protocol, makes you an essential employee.

Source: FIRSTLINE

Scheduling: A front-desk tactic for efficiency

August 14, 2009

Receptionists can play a part in preventing too much overtime and too much downtime.

Source: FIRSTLINE

Personal finances: How anyone can save

August 5, 2009

Follow this simple advice for keeping more of your money, even when times are tight.

Source: FIRSTLINE

Video blog: Role-playing done right

July 24, 2009

Role-playing doesn't have to be hokey or scary. Here's how to do it right

Source: FIRSTLINE

Do this today to avoid burnout tomorrow

July 17, 2009

You care for pets, but not yourself. Change that with help from this video by Sheila Grosdidier.

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