Source: FIRSTLINE
May 1, 2007
By:
Nancy Allen
How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.
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Source: FIRSTLINE
May 1, 2007
By:
Beth Wallukait
A white, sparkling smile is in, and that goes for pets, too. So when clients opt for dental care, show them what they paid for, says Beth Wallukait, a receptionist at Bryan Animal Hospital in Des Moines, Iowa.
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Source: FIRSTLINE
May 1, 2007
By:
Kris Tajchman
It's easy to feel warm and fuzzy over a furry feline or pooch, but other pets can inspire the same devotion from their owners. This is a lesson that my team learned after an uncommon encounter.
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Source: FIRSTLINE
May 1, 2007
By:
Carol Schubert Hancock
Q. Our team members make different product recommendations for heartworm and flea and tick prevention. How do we get them on the same page?
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Source: FIRSTLINE
April 1, 2007
Use this list of giveaways to boost your marketing reach.
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Source: FIRSTLINE
April 1, 2007
By:
Julie Roberts
When a client's beloved pet dies, Julie Roberts, practice manager at Blackhawk Veterinary Hospital in Janesville, Wis., says her practice reaches out to let clients know their pets will never be forgotten.
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Source: FIRSTLINE
April 1, 2007
By:
Wendy Wheeler
Clients love you so much they send you endless photos of Trixie drinking from the toilet and Boots chasing a sunbeam.
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Source: FIRSTLINE
April 1, 2007
By:
Sharon DeNayer
Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?
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