Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: FIRSTLINE

Train your difficult clients

May 1, 2007

How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.

Source: FIRSTLINE

A picture's worth a thousand words

May 1, 2007

A white, sparkling smile is in, and that goes for pets, too. So when clients opt for dental care, show them what they paid for, says Beth Wallukait, a receptionist at Bryan Animal Hospital in Des Moines, Iowa.

Source: FIRSTLINE

On the Job: Kris Tajchman

May 1, 2007

It's easy to feel warm and fuzzy over a furry feline or pooch, but other pets can inspire the same devotion from their owners. This is a lesson that my team learned after an uncommon encounter.

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Manage pets' pain

May 1, 2007

Your team can help heal the hurt pets feel with a pain management program that supports pet owners.

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Our recommendations are inconsistent

May 1, 2007

Q. Our team members make different product recommendations for heartworm and flea and tick prevention. How do we get them on the same page?

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Great giveaways

April 1, 2007

Use this list of giveaways to boost your marketing reach.

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In memory of Barney

April 1, 2007

When a client's beloved pet dies, Julie Roberts, practice manager at Blackhawk Veterinary Hospital in Janesville, Wis., says her practice reaches out to let clients know their pets will never be forgotten.

Source: FIRSTLINE

Step away from the thumbtacks

April 1, 2007

Clients love you so much they send you endless photos of Trixie drinking from the toilet and Boots chasing a sunbeam.

Source: FIRSTLINE

Reach out to grieving pet owners

April 1, 2007

Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?

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