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Anesthesia
Knock out pet owners' anesthetic worries
Learn to talk to pet owners about the benefits and risks of anesthesia.
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Audio and Video
Top 5 ways not to welcome a new veterinarian
Roll out the worst welcome wagon ever with these tips.
Team members and the veterinary practice's social media
Wherein cute cat photos can actually save lives.
Get organized and reach your goals
Small, achievable action steps usher success.
Why parasite control really matters
Embed this video on your veterinary practice website to attract visitors—and keep pets healthy when it comes to fleas and ticks.
Team members grow the veterinary practice
Encourage staff members to be proactive about helping the practice.
What does the veterinary team do when the "mean girl" is in charge?
Keep your friends close and your enemies closer.
Top 5 ways veterinarians infuriate front-desk staff
Sometimes you can't win for losing in the clinic.
What your next veterinary team meeting needs
Don't just go through the motions—get things done
Unsolved mysteries: How do veterinary technicians get it all done?
Shocking behind-the-scenes footage!
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Back office
Team training tool: Sample veterinary technician expectation log
Customize expectation logs for each role in your practice to help train veterinary team members about your practice's expectations
Why you work in veterinary medicine
Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.
What does the veterinary team do when the "mean girl" is in charge?
Keep your friends close and your enemies closer.
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Taming your veterinary clinic's cat
Team members tame Teeter's totter issue with a special solution to manage this feline's mischief.
Sample script: Asking your veterinary practice owner to open the books
Use this advice on how to talk about the practice's finances with your boss.
5 reasons veterinary team members haven't gotten a raise yet
If you're waiting for your raise still, remember that many practice owners are also waiting eagerly to offer you one. Marianne Mallonee, CVPM, encourages you to offer the benefit of the doubt to practice owners who may be playing financial catch-up and consider these reasons for the delay:
Schedule tight, right in veterinary practice
A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?
The importance of being earnest with veterinary team members
Help team members understand profits, threats and change.
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Building the Bond
Quick script: Answering veterinary clients' questions about cost
Handle client conversations about expenses with this short response.
Signal euthanasias at your veterinary practice
When you work in a small hospital where laughter is the norm, you have to figure out creative ways to let employees know a euthanasia is taking place.
Why I love working with exotic pets
Welcome to the amazing world of animals that hop, slither and soar through the doors of the veterinary practice where we work every day.
Beating the client compliance blues
How do you create client compliance in the wake of Dr. Google and less disposable income? Give your advice to a veterinary practice facing the same problem.
From the trenches: "Hey, doc, my trailer full of horses just crashed into a house ... "
So that's why you're late? Hadn't heard that one at my veterinary clinic before.
Fear factor: Is routine veterinary care contributing to lifelong patient anxiety?
In part 1 of this two-part series, new research explores the dramatic impact of a single veterinary visit on a pet's long-term behavioral well being.
Sample script: Talk to veterinary clients about online pharmacies and home delivery
Use this script to talk to veterinary clients about the advantages of ditching online pharmacies.
Solutions for spoiled veterinary clients
Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.
3 tips to better dental care at your veterinary clinic
Want more tips from Patricia March, RVT, VTS (Dentistry)? See March speak at CVC San Diego.
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Career development for managers
Use a checkup to measure your veterinary practice's health
How healthy is your veterinary hospital? You can find out by checking your practice's financial wellness.
Factor yourself into your veterinary work life balance equation
If your work and home life aren't adding up to a happy, healthy you, it's time to subtract the negative elements and calculate functions for a positive life.
Build a better meeting
Use these ideas to take your meeting from terrible to terrific.
Team tool: Practice challenging veterinary client conversations
Use these practice cases to rehearse challenging client conversations.
Team members: Reignite your passion for the profession
Keep things fresh and your professional outlook will remain positive.
Video: Take charge of your career
Dr. Robin Downing summarizes ways to take your own career in hand.
5 facts about employee rights
Many team members blindly stumble through issues of breaks, overtime pay, and family leave. Find out whether your practice gives you enough—or whether you expect too much.
Your employee rights were violated. Now what?
Protect yourself and preserve a strong working relationship with these three tips.
What equipment can do for you and your practice
Using a new piece of equipment for the first time is like playing with a new toy. But the technology is more than just fun and games—here's how it can help you, your patients, and your practice.
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Career development for techs
Is it worthwhile to become a certified veterinary practice manager?
I'm a manager considering professional certification. Is it worth the investment of time and money? In what ways will certification benefit me?
Factor yourself into your veterinary work life balance equation
If your work and home life aren't adding up to a happy, healthy you, it's time to subtract the negative elements and calculate functions for a positive life.
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Build a better meeting
Use these ideas to take your meeting from terrible to terrific.
Veterinary team members can help practice finances
Show your worth and reap the rewards
Four-week practice schedule for coachable player
An important trait of coachable players is their willingness to practice to improve their performance. So here are some exercises you can practice to develop yourself as a coachable veterinary team member:
Team tool: Practice challenging veterinary client conversations
Use these practice cases to rehearse challenging client conversations.
A veterinary team member reacts to her pet's illness
A staff member becomes a client and learns a lesson in empathy.
The worst habit of veterinary technicians who are practice managers
Seize opportunity and advocate for your passions.
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Client Communication
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
Allergy testing: What's each veterinary team member's role?
Learn how each member of your veterinary team plays a role in educating pet owners about allergy testing.
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Client Conflict
Take the bite out of negative veterinary client interactions
Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.
Angry beyond words? Try this when you or your veterinary team has been attacked online
Turn negative reviews into positive opportunities for your veterinary clinic.
Negative reviews, Yelp and your veterinary clinic
Many veterinarians worry about how online critics might—or are—affecting their business, but those reviews can also take an emotional toll.
When pet owners block you
Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
The VHMA Files: Simple steps to avoid legal storms in veterinary practice
Help avoid lawsuits by practicing good communication.
Unwanted kitten distribution and other absurd veterinary client accusations
Dropping off kittens in the cover of darkness, dreaming up diabetes in a dog, changing the weather...yup, it's all in a day's work at a veterinary clinic.
Defuse allergy conversations with disgruntled pet owners
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
Pyometra plus refusal to spay: A look at two veterinary cases
Management, legal and ethical issues abound when veterinarians recommend 'emergency' procedures to hesitant pet owners.
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Client Education
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
When pet owners block you
Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.
Lyme disease and tick education: What's each veterinary team member's role?
Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.
Client handout: Top 10 human medications that poison pets
When pet poisonings from human medications happen, they can be serious. Use this handout to keep veterinary clients informed of the top 10 human medications pets most frequently ingest.
Parasite prevention for the indoor-only cat
When I offer our practice's recommendations for parasite prevention, owners often ignore our advice, saying, "My cat doesn't go outside." What can I say to educate these pet owners and protect the health of these cats?
Team members and the veterinary practice's social media
Wherein cute cat photos can actually save lives.
Make time to talk to pet owners about parasites
Stop the clock for vital flea and tick discussions with clients. Consider these six client personalities and take time to offer the best responses to pet owners' parasite concerns.
Allergy testing: What's each veterinary team member's role?
Learn how each member of your veterinary team plays a role in educating pet owners about allergy testing.
Teach your veterinary team to listen for pet behavior concerns
Discussing behavior with pet owners is important to catch problems early, when they're easier to change.
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Client Relations
Say you're sorry
Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.
3 reasons clients don't comply
Do you feel frustrated when clients ignore your recommendations? You're not alone. Use these tools to remove the common barriers that keep clients from following through.
What clients want
How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.
Is all-natural the latest trend?
The use of green products is on the rise.
Diverse clients, diverse wants
Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.
Client communication: More important than ever
When clients face tough money choices, you'll need to be prepared to explain the care their pets need.
The changing face of clients
Pet owner diversity calls for creative client service.
Are clients spending more—or less?
Pets still need care even when times are tight.
Pull-ups push back at stress
When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.
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Client communication for managers
Team members and the veterinary practice's social media
Wherein cute cat photos can actually save lives.
Defuse allergy conversations with disgruntled pet owners
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report
Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
10-minute drill: wellness diagnostics
Use these resources to educate pet owners about the diagnostics the veterinarian uses to assess their pets' health.
Team tool: Practice challenging veterinary client conversations
Use these practice cases to rehearse challenging client conversations.
Live from CVC: Keep your voice calm to carry on tough conversations in the veterinary clinic
Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers
Summer lovin' or summer anxiety?
Use this advice to help veterinary clients ease their pet's anxiety.
Making euthanasia easier on veterinary clients
Keep pet owners informed every step of the way.
Do veterinary team members need to follow the medical standards of their practice?
A singular vision will benefit the clinic at large.
 MORE ARTICLES

Client education for managers
Team members and the veterinary practice's social media
Wherein cute cat photos can actually save lives.
Make time to talk to pet owners about parasites
Stop the clock for vital flea and tick discussions with clients. Consider these six client personalities and take time to offer the best responses to pet owners' parasite concerns.
Defuse allergy conversations with disgruntled pet owners
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
Fighting pet obesity with advancing technology
Dr. Ward weighs in on current and future veterinary technology for monitoring pet?s health.
Are those packaging freshness packets really toxic to dogs?
Find out which freshness packets are toxic to dogs.
8 substances that can result in toxicoses in certain species
Some toxins are specific to cats, dogs, horses, and ruminants. We'll break down these eight for you in an easy-to-remember list.
Better behavior with Steve Dale: Helping dogs with storm anxiety
Thunder booms, and some dogs panic. Here's how to help your veterinary clients' pets cope.
Top 10 ways for veterinary clinics to blow it on social media
Your team may be mishandling Twitter and Facebook. Watch and learn.
What kind of content do veterinary clients really want to see on social media?
Wise use of Facebook and Twitter will result in valuable engagement.
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Client education for techs
Team members and the veterinary practice's social media
Wherein cute cat photos can actually save lives.
Defuse allergy conversations with disgruntled pet owners
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
Fighting pet obesity with advancing technology
Dr. Ward weighs in on current and future veterinary technology for monitoring pet?s health.
Summer lovin' or summer anxiety?
Use this advice to help veterinary clients ease their pet's anxiety.
What's wrong with my posture in the veterinary exam room?
Stand up straight and send a message.
Are those packaging freshness packets really toxic to dogs?
Find out which freshness packets are toxic to dogs.
Making euthanasia easier on veterinary clients
Keep pet owners informed every step of the way.
Help veterinary clients put an end to dogs eating from the litter box
Offer these tips to your veterinary clients to keep their canine companions from eating their feline friend?s feces.
8 substances that can result in toxicoses in certain species
Some toxins are specific to cats, dogs, horses, and ruminants. We'll break down these eight for you in an easy-to-remember list.
 MORE ARTICLES

Client service for managers
Make time to talk to pet owners about parasites
Stop the clock for vital flea and tick discussions with clients. Consider these six client personalities and take time to offer the best responses to pet owners' parasite concerns.
Team tool: Practice challenging veterinary client conversations
Use these practice cases to rehearse challenging client conversations.
Live from CVC: Keep your voice calm to carry on tough conversations in the veterinary clinic
Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers
Schedule tight, right in veterinary practice
A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?
Summer lovin' or summer anxiety?
Use this advice to help veterinary clients ease their pet's anxiety.
Are those packaging freshness packets really toxic to dogs?
Find out which freshness packets are toxic to dogs.
Making euthanasia easier on veterinary clients
Keep pet owners informed every step of the way.
Do veterinary team members need to follow the medical standards of their practice?
A singular vision will benefit the clinic at large.
Top tips for telephones in the veterinary practice
Treat the phone like the revenue source it is.
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Doctor Communication
How to micromanage your veterinary team and shatter motivation
Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.
Veterinary team motivator: Turn "I" into "we"
Use team speak to improve veterinary team members' confidence and performance.
Why others don't understand you and how to say it better
Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.
Our veterinary practice owner's baby gives us the blues
Q: Our veterinarian brings her infant to work every day. Our team lags behind with our work because if the baby starts fussing we have to drop what we're doing and take care of the baby. What can we do?
'But it's just a teensy postmortem procedure...'
Your cancer patient is euthanized and you want a fluid sample. Your veterinary colleague demands that you get the pet owners' OK first. Is it really necessary?
Sample conversation tree: Taking your concerns to the boss
To prepare for a meeting with your veterinary team manager, write down your thoughts. State the problem in one or two sentences. Next, list two or three specific examples with approximate dates and times. Finally, offer a positive solution. "Fire Mary" isn't what most managers want to hear. Bosses want constructive steps that can help heal your team. Start your conversation with a request that respects your manager's time:
Holistic vs. FDA-approved: Two veterinarians take divergent approaches
What would you do if your veterinary colleague prescribed natural supplements to your client while you were away on vacation?
Who's steering your practice?
If thoughts of your veterinarian stir you to feelings of mutiny, consider these tips to weather the storms at work and set a course for smooth sailing.
Where does communication most often break down in a veterinary clinic?
Be clear when assigning tasks.
 MORE ARTICLES

Doctor Conflict
How to micromanage your veterinary team and shatter motivation
Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.
BizQuiz: Do you manage--or micromanage?
Are you managing or micromanaging your veterinary team? Take this quiz to find out:
Veterinary team motivator: Turn "I" into "we"
Use team speak to improve veterinary team members' confidence and performance.
Our veterinary practice owner's baby gives us the blues
Q: Our veterinarian brings her infant to work every day. Our team lags behind with our work because if the baby starts fussing we have to drop what we're doing and take care of the baby. What can we do?
Holistic vs. FDA-approved: Two veterinarians take divergent approaches
What would you do if your veterinary colleague prescribed natural supplements to your client while you were away on vacation?
Who's steering your practice?
If thoughts of your veterinarian stir you to feelings of mutiny, consider these tips to weather the storms at work and set a course for smooth sailing.
Ask Shawn: Dissed by our veterinarian
Our veterinarian constantly picks on everything we do at work. Help!
How team members should approach a temperamental veterinarian
Choose your battles wisely, improve the team and the practice.
4 ways to stay out of the boss's doghouse
In the high-stakes world of veterinary medicine, tempers can spark easily.
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Feline medicine
How to tell whether cats are eliminating or marking
Help pet owners identify the reasons behind their cat's house soiling behavior.
Go with the flow when working with cats
As with riding a wave or a bucking bronco, sometimes it's just best to move in conjunction with a cat rather than work against it.
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Firstline
How to tell whether cats are eliminating or marking
Help pet owners identify the reasons behind their cat's house soiling behavior.
Factor yourself into your veterinary work life balance equation
If your work and home life aren't adding up to a happy, healthy you, it's time to subtract the negative elements and calculate functions for a positive life.
Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report
Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
Don't make these mistakes on your veterinary practice's social media feeds
Check out the four biggest media business flops of the last few years—and pause to think before you tweet.
How I toilet trained my cat
Sick of the litter box, this veterinary team member took control and toilet trained her kitty.
Build a better meeting
Use these ideas to take your meeting from terrible to terrific.
Live from CVC: How technicians can take charge of workflow management
Huddle up and go over the day's schedule at your veterinary hospital.
Are those packaging freshness packets really toxic to dogs?
Find out which freshness packets are toxic to dogs.
A spoiled dog ... and a forgotten cat
Help pet owners who don?t bring their cats to the veterinarian by asking about them.
 MORE ARTICLES

Firstline Update
Hail to the hairball: 5 fun facts about hairballs in cats
Hairball Awareness Day is April 25, 2014. So we're regurgitating the furry facts about furballs in your feline friends.
Ask Shawn: Sick of a seller in our veterinary practice
One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out
Practice positive: 3 lessons from pets for a happier life
Everything I need to know I learned from my dog when he was diagnosed with cancer.
Team members and the veterinary practice's social media
Wherein cute cat photos can actually save lives.
Photo gallery: Most popular cat breeds of 2013
Ready for some feline fun? Check out the Pets Best Insurance Top 10 list of popular cat breeds of 2013.
Get organized and reach your goals
Small, achievable action steps usher success.
Photo gallery: 17 most lovable, laughable animal memes on the web
Animals are taking over the Internet in all sorts of ways. Flip through our favorite memes that are sure to put a smile on your face.
Photo gallery: Most popular dog breeds of 2013
Find out if your top dog made the Pets Best Insurance Top 10 list of Dog Breeds of 2013 with this countdown.
How do I make the most of my CVPM credentials?
You've worked hard to obtain your CVPM. Now what?
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Front office
Team members and the veterinary practice's social media
Wherein cute cat photos can actually save lives.
Team members grow the veterinary practice
Encourage staff members to be proactive about helping the practice.
Why you work in veterinary medicine
Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.
What does the veterinary team do when the "mean girl" is in charge?
Keep your friends close and your enemies closer.
Don't make these mistakes on your veterinary practice's social media feeds
Check out the four biggest media business flops of the last few years—and pause to think before you tweet.
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Top 5 ways veterinarians infuriate front-desk staff
Sometimes you can't win for losing in the clinic.
Build a better meeting
Use these ideas to take your meeting from terrible to terrific.
Veterinary practice poster: Can you put your phone away?
Use this free poster to remind veterinary team members to put away their cell phones during work hours.
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Internal medicine
Technicians, see the light: Don't make this cytology mistake
Expert advice on cytologic examinations.
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Managing clients
Lyme disease and tick education: What's each veterinary team member's role?
Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.
Knock out pet owners' anesthetic worries
Learn to talk to pet owners about the benefits and risks of anesthesia.
Team Tool: VHMA Files: Brainstorming Veterinary Client Surveys
Use this discussion guide to brainstorm questions for your own veterinary client survey.
Schedule tight, right in veterinary practice
A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?
5 ways to rock veterinary practice marketing
Forget fancy logos, social media strategies, and branding. It's time build your marketing from the team up.
Top 10 ways to impress clients
Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.
Don't sidestep difficult people
Conflict avoidance won't solve problems in your clinic. Confront difficult situations and move on.
A team-wide approach to dentistry
Don't let dental recommendations go in one ear and out the other. Present a unified, consistent front so pet owners will get the message.
Quick tip: Improve client compliance
Medication administration made easy.
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Managing team members
Team members and the veterinary practice's social media
Wherein cute cat photos can actually save lives.
Team members grow the veterinary practice
Encourage staff members to be proactive about helping the practice.
Why team members leave the veterinary profession
Find out what's driving veterinary team members from practices.
The VHMA Files: Results from the 2013 Compensation and Benefits Survey
Get the inside scoop on veterinary practice managers' pay and benefits.
A veterinary kennel worker seeks team building advice
There doesn't seem to be appreciation for kennel technicians at my practice. We do a lot of the dirty work and are treated like we aren't as good as everyone else. How can I make my fellow team members value my work?--In the doghouse
Build your veterinary practice and earn more
Help your veterinary practice grow and help more clients and pets, and you can ultimately earn more yourself.
What does the veterinary team do when the "mean girl" is in charge?
Keep your friends close and your enemies closer.
Top 5 ways veterinarians infuriate front-desk staff
Sometimes you can't win for losing in the clinic.
What your next veterinary team meeting needs
Don't just go through the motions—get things done
 MORE ARTICLES

Managing the money
7 tips to elevate your veterinary service
Help your team adapt to change and energize your connection with pet owners.
Use a checkup to measure your veterinary practice's health
How healthy is your veterinary hospital? You can find out by checking your practice's financial wellness.
Form: Understanding your veterinary practice's financial health
It's important to understand the concepts that contribute to financial wellness. Use this quick guide to put your practice on the right path.
 MORE ARTICLES

Managing your time
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Top scheduling and staffing tip
Teams can stay ahead by taking charge of appointments.
Techs: Why you need to make yourself indispensable
Making yourself an essential cog in the practice is beneficial for your career and your personal well being.
 MORE ARTICLES

Managing yourself
Get organized and reach your goals
Small, achievable action steps usher success.
How can an underpaid veterinary team member move ahead?
Bringing more value to the team and yourself.
What does the veterinary team do when the "mean girl" is in charge?
Keep your friends close and your enemies closer.
Factor yourself into your veterinary work life balance equation
If your work and home life aren't adding up to a happy, healthy you, it's time to subtract the negative elements and calculate functions for a positive life.
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
What your next veterinary team meeting needs
Don't just go through the motions—get things done
Veterinary team members can help practice finances
Show your worth and reap the rewards
Get happy, veterinary team
Chase the blues away with these tips.
Are you a coachable team player?
Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.
 MORE ARTICLES

Money matters for techs
Form: Understanding your veterinary practice's financial health
It's important to understand the concepts that contribute to financial wellness. Use this quick guide to put your practice on the right path.
Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report
Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
The importance of being earnest with veterinary team members
Help team members understand profits, threats and change.
Payday too far away at your veterinary practice?
Survey answers show many of you are feeling squeezed by the economy. Here's help.
 MORE ARTICLES

Nutrition
6 strange foods for pets
Some of these foods may even be tempting to pets' human counterparts. Maybe.
Participate in an online survey to decrease pet obesity
Celebrate National Pet Obesity Awareness Day by finishing a short survey.
 MORE ARTICLES

Office efficiency
What does the veterinary team do when the "mean girl" is in charge?
Keep your friends close and your enemies closer.
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Are you a coachable team player?
Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.
The importance of being earnest with veterinary team members
Help team members understand profits, threats and change.
Schedule tight, right in veterinary practice
A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?
Cute kitten photos: Is this making you more productive at the veterinary practice?
A study shows that looking at cute animals can improve productivity. Veterinarians and veterinary team members: Get crackin'!
Live from CVC: Get rid of phone failures at your veterinary practice
Tips for teaching your team members phone skills that work, from Dr. Amanda Donnelly at CVC Kansas City.
How team members should approach a temperamental veterinarian
Choose your battles wisely, improve the team and the practice.
New veterinary practice managers: Set sights on expectations
Know and share what's expected of your position.
 MORE ARTICLES

Pain management
Help ease pets' pain
Is your practice up-to-date on the latest pain control protocols? Use these steps to stay in the know.
Veterinary technicians and pain management
Grow your knowledge along with your value to the clinic and patients.
 MORE ARTICLES

Parasitology
Parasite prevention for the indoor-only cat
When I offer our practice's recommendations for parasite prevention, owners often ignore our advice, saying, "My cat doesn't go outside." What can I say to educate these pet owners and protect the health of these cats?
Make time to talk to pet owners about parasites
Stop the clock for vital flea and tick discussions with clients. Consider these six client personalities and take time to offer the best responses to pet owners' parasite concerns.
Practice life: Put parasites in their place
Educate pet owners about how to use topical parasite prevention and other steps they need to take in their household.
10-minute drill: parasite prevention
These three game-winning plays will take your veterinary team members through their paces with activities to refresh your parasite prevention skills and educate clients.
How to lick Lyme disease
Consider these seven common myths clients believe about Lyme disease. Then learn how to respond to pet owners and protect their pets' health.
Parasites: What's your role in the veterinary clinic?
When you're fighting pets' persistent parasite problems, don't give up! Here's a look at how each team member can help:
Put parasites in their place
How do we change the conversation with veterinary clients from the cost of parasite prevention to the value of protection?
4 recommendations your veterinary clients ignore
When veterinary clients bury their heads in the sand, they miss important recommendations. Here's how to get their attention.
Tips for talking to clients about ticks
The weather is warming up, and you know what that means: Ticks—and along with them, Lyme disease—will be out in full force. use a practice-wide team effort to make sure your clients are prepared for the surge.
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Patient care for techs
Prevent accidental medication exposures in pets
Learn about some of the most common accidental medication exposures. Then teach pet owners to avoid these dangers.
Defuse allergy conversations with disgruntled pet owners
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
Help ease pets' pain
Is your practice up-to-date on the latest pain control protocols? Use these steps to stay in the know.
Dealing with disabilities
Whether you suffer from a disability or you're trying to make your practice friendlier for disabled clients and team members, consider this advice.
Golden years mean golden veterinary care
Whether you need to launch a new senior preventive care program or just give your existing one a boost, use these five steps to help veterinary patients age gracefully.
Cardboard condos for your veterinary patients
Go green and make these homemade hideaways for cats.
A team-wide approach to dentistry
Don't let dental recommendations go in one ear and out the other. Present a unified, consistent front so pet owners will get the message.
Top 5 dermatology questions clients ask technicians
Use this information to successfully answer clients' questions about their pets' dermatology issues.
Technicians: Why get involved with veterinary dentistry?
Practicing veterinary dentistry is beneficial for clients, pets and you.
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Patient welfare for techs
Prevent accidental medication exposures in pets
Learn about some of the most common accidental medication exposures. Then teach pet owners to avoid these dangers.
How to tell whether cats are eliminating or marking
Help pet owners identify the reasons behind their cat's house soiling behavior.
Technicians: Why get involved with veterinary dentistry?
Practicing veterinary dentistry is beneficial for clients, pets and you.
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Personnel Management
Are you a coachable team player?
Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.
Dealing with disabilities
Whether you suffer from a disability or you're trying to make your practice friendlier for disabled clients and team members, consider this advice.
Get "in" with introverts and extroverts
Whether you're fueled by quiet or craziness, you can leverage your personality and skills in veterinary practice.
Where does communication most often break down in a veterinary clinic?
Be clear when assigning tasks.
Pumping up and running around: Your best team training tool
Get down and dirty for the team.
Managing veterinary team members with inappropriate clothing or makeup
Avoid awkward conversations by citing clinic rules.
Ladies in the veterinary clinic, speak up!
Women bring important things to the table, but they're not always heard.
CVC video: Beat back negative comments
Veterinary Economics and Firstline editor Brendan Howard reports live from Firstline Live at CVC Washington, D.C.
Veterinary technicians: Make the most of your capabilities
Remind doctors of your valuable skill set.
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Practice Marketing
Dig into diet plans for pets
Help your team adapt to change and energize your connection with pet owners.
7 steps to make your veterinary practice comfortable for older pets
Use these tips to ease the pain and strain of a veterinary visit for senior pets.
7 tips to elevate your veterinary service
Help your team adapt to change and energize your connection with pet owners.
Don't make these mistakes on your veterinary practice's social media feeds
Check out the four biggest media business flops of the last few years—and pause to think before you tweet.
Veterinary phone shoppers: What's your role?
Whether you're the receptionist, technician, practice manager, or veterinarian, you play an important role in hooking phone shoppers.
6 hilarious veterinary practice signs
This hospital's clever sign has gained Internet fame—and you'll understand why.
Should team members be "funny" on their veterinary practice's social media channels?
Learn how to pop up in more of your clients' Facebook feeds.
10 veterinary pages to 'like' on Facebook
These people, veterinary practices and nonprofits can help you finesse your Facebook presence.
Happy birthday, dear Rex
Our veterinary practice sends out birthday greetings.
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Revenue
Use a checkup to measure your veterinary practice's health
How healthy is your veterinary hospital? You can find out by checking your practice's financial wellness.
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Skill Builder
15 ways to work smarter
Want to get more done in less time? Plan for efficiency with these one-step-at-a-time solutions.
Veterinary team burnout buster: Seek CE
Head off burnout and heat up your veterinary career with these hot tips to grow in your profession and offer the highest level of service and care for people and pets at your practice.
5-minute drill: Train your veterinary team to write right
Use this advice to write effective marketing materials for veterinary clients.
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Facing fear head on: Tips for veterinarians to create a more behavior-centered practice
In part 2 of this series, we equip veterinary teams to assess and alleviate fear during veterinary visits to build a more behavior-centered practice—and stronger pet-owner relationships.
Are you a coachable team player?
Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.
New column: Veterinary technician moving up
Add your advice for a technician who's transitioning to a position with more management responsibility
Get "in" with introverts and extroverts
Whether you're fueled by quiet or craziness, you can leverage your personality and skills in veterinary practice.
Frame your front line's first impression
Receptionists are the first and last people that your veterinary clients communicate with in every visit. Make sure they leave the right—and lasting—impression.
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Skill builders for techs
How to tell whether cats are eliminating or marking
Help pet owners identify the reasons behind their cat's house soiling behavior.
New column: Veterinary technician moving up
Add your advice for a technician who's transitioning to a position with more management responsibility
Get "in" with introverts and extroverts
Whether you're fueled by quiet or craziness, you can leverage your personality and skills in veterinary practice.
Help ease pets' pain
Is your practice up-to-date on the latest pain control protocols? Use these steps to stay in the know.
Bartonellosis basics
Veterinary team members, you're at risk for the disease simply because you work with animals. But how much do you really know about bartonellosis?
Tips for safe vaccine administration and patient care
Follow these guidelines for vaccinating pets and watching for adverse effects.
How safe are your vaccine procedures?
Many critical aspects of vaccination—from storage and handling to administration and patient safety—are in your hands.
5 facts about employee rights
Many team members blindly stumble through issues of breaks, overtime pay, and family leave. Find out whether your practice gives you enough—or whether you expect too much.
Your employee rights were violated. Now what?
Protect yourself and preserve a strong working relationship with these three tips.
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Team Communication
BizQuiz: Do you manage--or micromanage?
Are you managing or micromanaging your veterinary team? Take this quiz to find out:
How to micromanage your veterinary team and shatter motivation
Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.
Breed positivity in your veterinary practice
Use these 10 tips from pets to breed positive attitudes and eliminate negativity in your veterinary team.
The VHMA Files: Results from the 2013 Compensation and Benefits Survey
Get the inside scoop on veterinary practice managers' pay and benefits.
A veterinary kennel worker seeks team building advice
There doesn't seem to be appreciation for kennel technicians at my practice. We do a lot of the dirty work and are treated like we aren't as good as everyone else. How can I make my fellow team members value my work?--In the doghouse
3 ideas to boost your veterinary team's spirit
Simple gestures can improve your veterinary team's morale.
What does the veterinary team do when the "mean girl" is in charge?
Keep your friends close and your enemies closer.
The boss snips away at our pay
I'm the office manager of a small hospital, and I found out the practice owner had our payroll clerk deduct an hour of pay for our staff members for a lunch and learn. She also makes us carry overtime to the next pay period because she refuses to pay overtime. What can I do?
Veterinary team motivator: Turn "I" into "we"
Use team speak to improve veterinary team members' confidence and performance.
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Training and motivation
Script: Answering pet owners' questions about heartworm resistance
Learn how to respond when clients ask your veterinary team about heartworm resistance.
Team Tool: VHMA Files: Brainstorming Veterinary Client Surveys
Use this discussion guide to brainstorm questions for your own veterinary client survey.
Are you a coachable team player?
Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.
Dealing with disabilities
Whether you suffer from a disability or you're trying to make your practice friendlier for disabled clients and team members, consider this advice.
Veterinary technicians: Grow your career even with a practice manager in place
Expand your role even on a small team.
The outcome of your income for veterinary team members
Your paycheck as a veterinary team member may not reflect all your hard work but before you get upset, get some perspective.
Technicians: Why get involved with veterinary dentistry?
Practicing veterinary dentistry is beneficial for clients, pets and you.
Veterinary managers: How to handle backlash from a no-gossip policy
Use this sample script to prepare veterinary team members who report policy violations on how to handle confrontations.
7 steps to a great team retreat
Team-building retreats leave your veterinary team stronger, happier, and more efficient. Here's your guide to planning one.
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Veterinary managers
Why team members leave the veterinary profession
Find out what's driving veterinary team members from practices.
Factor yourself into your veterinary work life balance equation
If your work and home life aren't adding up to a happy, healthy you, it's time to subtract the negative elements and calculate functions for a positive life.
Are you a coachable team player?
Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.
Payday too far away at your veterinary practice?
Survey answers show many of you are feeling squeezed by the economy. Here's help.
CVC Washington DC: How to be an indispensable veterinary team member
Tip 1: Do the tough work.
Keep stress at bay in veterinary practice
Next time you find yourself pulling your hair out, try a shift in perspective.
Submit your story for Firstline's 2012 Article Contest!
Tell your best veterinary team-member story. Win $300. Get published.
New veterinary practice managers: Set sights on expectations
Know and share what's expected of your position.
Team members: Know your worth
Team members need to realize that they are an integral part of any veterinary practice.
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Veterinary technicians
Team members and the veterinary practice's social media
Wherein cute cat photos can actually save lives.
Get organized and reach your goals
Small, achievable action steps usher success.
How can an underpaid veterinary team member move ahead?
Bringing more value to the team and yourself.
Team members grow the veterinary practice
Encourage staff members to be proactive about helping the practice.
Tasks veterinary technicians can perform
Review this summary of duties credentialed technicians and veterinary assistants are allowed to perform.
Why team members leave the veterinary profession
Find out what's driving veterinary team members from practices.
Why you work in veterinary medicine
Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.
An ailing profession: Veterinary team pay
Veterinary team pay has been largely stagnant, with signs of recovery across positions and a growing demand for technicians.
What does the veterinary team do when the "mean girl" is in charge?
Keep your friends close and your enemies closer.
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Web Daily
10 wackiest dog names of 2013
Pet insurance provider VPI reveals this year's quirkiest names for canine policyholders.
Top 10 places for veterinary teams to check out on Google+
Have a Google+ account but rarely use it? Check out these pages for some inspiration.
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Web Exclusive
Listen up! Your cat's probably ignoring you
Study reveals domestic cats recognize their owner's voice.
10 wackiest dog names of 2013
Pet insurance provider VPI reveals this year's quirkiest names for canine policyholders.
7 steps to a great team retreat
Team-building retreats leave your veterinary team stronger, happier, and more efficient. Here's your guide to planning one.
CVT, RVT, LVT: Consistency, please!
How do you navigate the alphabet soup of veterinary technician titles? Maybe someday you won't have to.
How by-the-bootstraps veterinary technicians can get ahead
No credential doesn't mean no future for veterinary assistants and technicians with experience.
Veterinary team handout: Principles of mutual respect
This veterinary practice manager asks doctors and team members to sign off this document that shows they know team respect is crucial.
Technology as a time-saving tool
See how one practice uses a computer system to stay on track.
How to keep chatty clients on schedule
Build in extra time for clients who like to talk.
Time-off request form
Simplify scheduling requests with this sample time-off sheet.
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Working efficiently - technicians
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
Tasks veterinary technicians can perform
Review this summary of duties credentialed technicians and veterinary assistants are allowed to perform.
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
BizQuiz: Is your life balance out of whack?
Is your life balance out of whack? Use this quiz to find out.
Are you a coachable team player?
Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.
Video: Enhance the client-practice bond
Team members' interactions can be affective, yet remain professional.
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Working on yourself
Veterinarians may ignore signs of compassion fatigue
Negative reviews can contribute to a condition veterinarians are exceptionally prone to—and often suffer from in silence.
Ask Shawn: Sick of a seller in our veterinary practice
One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out
Practice positive: 3 lessons from pets for a happier life
Everything I need to know I learned from my dog when he was diagnosed with cancer.
Get your veterinary team members ahead of the learning curve
Train new employees—or get your team on the same page—with expectation logs. Hint: Team members, you can master your skills to position yourself for a raise.
Veterinary team burnout buster: Seek CE
Head off burnout and heat up your veterinary career with these hot tips to grow in your profession and offer the highest level of service and care for people and pets at your practice.
BizQuiz: Do you manage--or micromanage?
Are you managing or micromanaging your veterinary team? Take this quiz to find out:
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
Is it worthwhile to become a certified veterinary practice manager?
I'm a manager considering professional certification. Is it worth the investment of time and money? In what ways will certification benefit me?
Why team members leave the veterinary profession
Find out what's driving veterinary team members from practices.
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Working on yourself - technicians
Veterinary team burnout buster: Seek CE
Head off burnout and heat up your veterinary career with these hot tips to grow in your profession and offer the highest level of service and care for people and pets at your practice.
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
Tasks veterinary technicians can perform
Review this summary of duties credentialed technicians and veterinary assistants are allowed to perform.
Why team members leave the veterinary profession
Find out what's driving veterinary team members from practices.
Factor yourself into your veterinary work life balance equation
If your work and home life aren't adding up to a happy, healthy you, it's time to subtract the negative elements and calculate functions for a positive life.
How to juggle a veterinary job and training
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Are you a coachable team player?
Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.
Kick team conflict in your veterinary practice
Find out common sources of angst and learn strategies to kick conflict to the curb at your practice.
Get "in" with introverts and extroverts
Whether you're fueled by quiet or craziness, you can leverage your personality and skills in veterinary practice.
 MORE ARTICLES

Working with clients
Ticks, other parasites encroaching on new territories, CAPC says
Year-round prevention continues to be strong recommendation.
Veterinary team burnout buster: Seek CE
Head off burnout and heat up your veterinary career with these hot tips to grow in your profession and offer the highest level of service and care for people and pets at your practice.
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
When pet owners block you
Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.
Lyme disease and tick education: What's each veterinary team member's role?
Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.
Dig into diet plans for pets
Help your team adapt to change and energize your connection with pet owners.
Client handout: Top 10 human medications that poison pets
When pet poisonings from human medications happen, they can be serious. Use this handout to keep veterinary clients informed of the top 10 human medications pets most frequently ingest.
Parasite prevention for the indoor-only cat
When I offer our practice's recommendations for parasite prevention, owners often ignore our advice, saying, "My cat doesn't go outside." What can I say to educate these pet owners and protect the health of these cats?
Two views of veterinary client communication
Understand the pet owner's perspective and reach out to form a lasting bond.
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Working with clients - technicians
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
Why you work in veterinary medicine
Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.
Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report
Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
Knock out pet owners' anesthetic worries
Learn to talk to pet owners about the benefits and risks of anesthesia.
3 tips to better dental care at your veterinary clinic
Want more tips from Patricia March, RVT, VTS (Dentistry)? See March speak at CVC San Diego.
Identify and handle out-of-control veterinary clients
Protect yourself, coworkers and clients with these simple steps.
Fighting pet obesity with advancing technology
Dr. Ward weighs in on current and future veterinary technology for monitoring pet?s health.
Are those packaging freshness packets really toxic to dogs?
Find out which freshness packets are toxic to dogs.
Behavior: Handling a parrot with a potty mouth
Check out two Q&As from a veterinary technician and parrot behavior pioneer who passed away in April.
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Working with doctors
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
BizQuiz: Do you manage--or micromanage?
Are you managing or micromanaging your veterinary team? Take this quiz to find out:
3 ideas to boost your veterinary team's spirit
Simple gestures can improve your veterinary team's morale.
Veterinary team motivator: Turn "I" into "we"
Use team speak to improve veterinary team members' confidence and performance.
Why others don't understand you and how to say it better
Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.
Our veterinary practice owner's baby gives us the blues
Q: Our veterinarian brings her infant to work every day. Our team lags behind with our work because if the baby starts fussing we have to drop what we're doing and take care of the baby. What can we do?
Are you a coachable team player?
Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.
Live from CVC: Give your veterinary practice an organizational checkup
Afraid your practice is a little under the weather? Use this checkup to make sure your hospital is staying healthy.
Schedule tight, right in veterinary practice
A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?
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Working with patients - technicians
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
Why you work in veterinary medicine
Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.
How to tell whether cats are eliminating or marking
Help pet owners identify the reasons behind their cat's house soiling behavior.
Defuse allergy conversations with disgruntled pet owners
Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.
Dealing with disabilities
Whether you suffer from a disability or you're trying to make your practice friendlier for disabled clients and team members, consider this advice.
Your role in parasite prevention and treatment
Regardless of whether you work in the front or the back of the clinic, you can play a vital role in identifying and preventing hemoparasitic infections.
Mutually beneficial: Military veterans train shelter dogs
In a new study, military veterans relieve stress by training shelter dogs and, in turn, make the pooches more adoptable.
Top 5 dermatology questions clients ask technicians
Use this information to successfully answer clients' questions about their pets' dermatology issues.
Dr. Marty Becker: Top 10 ways to lose a client
"America's Veterinarian," Dr. Marty Becker delivers 10 sure fire ways to lose customers. Are any of these going on in your clinic?
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Working with team members
Ask Shawn: Sick of a seller in our veterinary practice
One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out
BizQuiz: Do you manage--or micromanage?
Are you managing or micromanaging your veterinary team? Take this quiz to find out:
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
BizQuiz: Do you know sexual harassment when you see it?
Take a look at three hypothetical situations and answer the corresponding questions to see if you can recognize sexual harassment at your veterinary practice.
3 ideas to boost your veterinary team's spirit
Simple gestures can improve your veterinary team's morale.
Borrow from the grill to protect dental equipment
Keep dust and debris off dental equipment with this simple solution.
Blow away clipped fur with compressed air
A fix for cleaning computer keyboards may also be the best way to clean clipper blades.
Why others don't understand you and how to say it better
Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.
Our veterinary team is broken
Every person at our practice has an important job to keep this business running smoothly. But our reception, kennel and lab team members don't always get along. I wish all areas could be more understanding of each other's jobs. But sometimes it feels like we're considered expendable. How can we bring our group together as a team?—Feeling expendable
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