Articles by Mark Opperman, CVPM - Firstline
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Articles by Mark Opperman, CVPM

Veterinary team members: Be a "10"

Show your true colors stand out from the pack.
September 2012

Show your true colors stand out from the pack.

Help! My veterinary boss doesn't follow her own policies

Rules are rules and shouldn't be brokeneven by those who make them.
June 2012

Rules are rules and shouldn't be broken?even by those who make them.

Exceed veterinary client expectations

Personalized service pays off.
January 2012

Personalized service pays off.

Team members: Reignite your passion for the profession

Here's how to bring back the joy.
October 2011

Keep things fresh and your professional outlook will remain positive.

Quarter your compliments

October 2009

Complete this simple activity to show co-workers you appreciate them.

Being micromanaged? Here's Mark Opperman's advice

July 2009

You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.

Video: Mark Opperman, CVPM, explains a drama-free way to fire an employee

May 2009

Here's how to take the emotion out of termination.

Stick together

Make your team cohesive.
January 2009

Make your team cohesive.

How to make team members stick

Bond quality employees to your practice.
January 2009

Managers, try these seven strategies to bond quality employees to your practice.

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