Articles by Pam Weakley - Firstline
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Articles by Pam Weakley

Sample veterinary appointment schedule

August 2013

Use this sample appointment schedule to plan for emergencies and same-day appointments.

Sample veterinary appointment schedule

August 2013

Use this sample appointment schedule to plan for emergencies and same-day appointments.

Keep costs affordable

When money's tight, clients might decline care. But with thorough education and a little flexibility, you can ensure this recession doesn't cost pets their health.
April 2009

Invaluable health care at a cost clients like.

Offer the best-care plan

Forget trying to guess what clients can afford. Instead, just tell them what's right for their pets.
April 2009

Pets deserve the best.

More clients, same care

June 2008

Q. Our practice is getting busier. How can we keep a personal touch?

Sample script: When tempers flare

March 2008

Everyone's bound to disagree sometimes, but it becomes everyone's problem when issues aren't resolved quickly, says Pam Weakley, a Firstline Editorial Advisory Board member and the practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.

Sample script: Associate woes

September 2007

You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:

Make time to meet

June 2007

We're always so busy. How do we find time for regular staff meetings?

What's that protocol?

September 2006

I work in a new practice and everyone is used to different protocols. How can we get on the same page?

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