March 2010
By:
Gina Toman, RVT
Saying the wrong thing to clients could result in misunderstandings about the care their pets need.
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This manager says clients and team members appreciate the efficiency of online forms.
February 2010
By:
Gina Toman, RVT
This manager says clients and team members appreciate the efficiency of online forms.
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January 2010
By:
Gina Toman, RVT
How to use mystery shoppers to improve client communications.
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December 2009
By:
Gina Toman, RVT
These scheduling secrets will calm the chaos at your practice.
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October 2009
By:
Gina Toman, RVT
Follow this simple rule to avoid long client wait times.
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How do I tactfully talk to a client about a flea infestation?
October 2009
By:
Gina Toman, RVT
Make talking about fleas less uncomfortable.
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September 2009
By:
Gina Toman, RVT
Here's how to use Twitter and Facebook to your practice's—and clients'—advantage
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August 2009
By:
Gina Toman, RVT
Posting client forms online saves pet owners' time and yours.
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July 2009
By:
Gina Toman, RVT
Role-playing doesn't have to be hokey or scary. Here's how to do it right
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