Articles by Shawn G. McVey, MA, MSW - Firstline
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Articles by Shawn G. McVey, MA, MSW

Ask Shawn: Sick of a seller in our veterinary practice

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out
April 2014

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out

A veterinary kennel worker seeks team building advice

There doesn't seem to be appreciation for kennel technicians at my practice. We do a lot of the dirty work and are treated like we aren't as good as everyone else. How can I make my fellow team members value my work?--In the doghouse
February 2014

There doesn't seem to be appreciation for kennel technicians at my practice. We do a lot of the dirty work and are treated like we aren't as good as everyone else. How can I make my fellow team members value my work?--In the doghouse

What's wrong with my posture in the veterinary exam room?

Stand up straight and send a message.
June 2013

Stand up straight and send a message.

Managing veterinary team members with inappropriate clothing or makeup

Avoid awkward conversations by citing clinic rules.
April 2013

Avoid awkward conversations by citing clinic rules.

Talking to upset veterinary clients

Don't ignore your emotions, but don't fight them.
July 2012

Don't ignore your emotions, but don't fight them.

Ask Shawn: 5 solutions to save your veterinary practice

Whatever the problem, Shawn McVey can help. See what he has to say about these five veterinary team dilemmas.
October 2011

Whatever the problem, Shawn McVey can help. See what he has to say about these five veterinary team dilemmas.

Top 10 ways to make your boss hate you

September 2010

Watch Shawn McVey explain how to get on your manager's bad side.

Stop feeling guilty about cash-strapped clients

April 2010

Shawn McVey says pet owners' financial situations aren't your business

Worst way to announce changes to the team

June 2009

Avoid this snafu when telling team members about new practice protocols.

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