Articles by Shawn G. McVey, MA, MSW - Firstline
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Articles by Shawn G. McVey, MA, MSW

Worst way to announce changes to the team

June 2009

Avoid this snafu when telling team members about new practice protocols.

Emotional stages of change

June 2009

An emotional outline of adaptation.

Change is happening. Is your team ready?

Fear and dread may be your first reactions when a mega-morphosis—or even a mini-morphosis—is announced at work. Life would be easier if you could make the new blend seamlessly with the old. To ease your own stress, impress your boss, and keep clients happy, follow these tips for adapting to transitions.
June 2009

Fear and dread may be the first reactions when a new way is announced at work. Get the team ready to adapt by following these eight tips.

Interactive chart: Interpreting body language

Learn how to read physical signals so you can hear what pet owners aren't saying.
January 2009

Learn how to read physical signals so you can hear what pet owners aren't saying.

Leading team meetings?

Watch team members' expressions and posture to hold successful group sessions.
January 2009

Learn how to read your audience.

How to read clients' minds

Most of what you say isn't verbal—it's physical. So stop missing clients' silent statements by paying closer attention to their actions. You'll improve compliance and build a stronger bond.
January 2009

Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.

Preanesthetic testing

January 2009

Should it be mandatory?

Video: Can change be handled gracefully?

Change often sends team members into a tailspin. Shawn McVey, MA, MSW, Firstline Editorial Advisory Board Member says it's tough to prevent the turmoil.
October 2008

Change sends team members into a tailspin. Shawn McVey explains how to prevent the turmoil.

3 looks your practice will love

Whether you're a receptionist, technician, assistant, or manager, learn to outfit yourself for professional practice life in your hometown. Just click on the links below then roll over the dots to read sure-fire wardrobe tips.
September 2008

Whether you're a receptionist, technician, assistant, or manager, learn to outfit yourself for professional practice life in your hometown. Just click on the link below then roll over the flags to get sure-fire wardrobe tips.

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