June 2008
By:
Gina Toman, RVT
When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:
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"I'm not the doctor" isn't a reason to not know the answer to these common client concerns. Here's a look at some of the facts and protocols everyone on your team should know.
April 2008
By:
Ernest E. Ward Jr., DVM, Gina Toman, RVT
"I'm not the doctor" isn't a reason to not know the answer to these common client concerns. Here's a look at some of the facts everyone should know.
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September 2006
By:
Gina Toman, RVT
What's the nicest thing a client ever said to you?
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April 2006
By:
Gina Toman, RVT
How can I convince our clients that their pets need flea and tick control?
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December 2005
By:
Gina Toman, RVT
Ever wonder what surgery is like from the pet's perspective? Your clients do.
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August 2005
By:
Gina Toman, RVT
Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., says that when you do a good job passing the client off to the receptionist after the appointment, you help prevent missed charges and improve the client's experience.
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