Articles by Shawn G. McVey, MA, MSW - Firstline
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Articles by Shawn G. McVey, MA, MSW

Extreme makeover: receptionist edition

April 2008

Q. What's appropriate attire for a receptionist?

Confront the elephant

Life is one extended conversation, but are there talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.
March 2008

Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.

Is your practice toxic?

July 2007

Shawn McVey explains emotional intelligence.

Transform your work culture

July 2007

Shawn McVey gives insights on changing your work culture.

What's your emotional intelligence?

July 2007

Tantrums, crying, shouting—who can get any work done when your team is in a constant state of conflict? Emotional intelligence is your gateway to self-management. And when you manage yourself, you choose the path to a happier, more successful work life.

It's OK to say no

Saying no doesn't have to be a bad experience for you or for clients. Learn to say it with grace and you'll send clients away smiling.
August 2006

You like people and you like animals. This phrase was probably on your job application, and it's what you tell people when they ask you why you chose to work at a veterinary practice. But is it true? Oh, I know you like pets, but what about people?

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