Articles by Brenda Tassava, CVPM, CVJ - Firstline
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Articles by Brenda Tassava, CVPM, CVJ

Practices should avoid online forms

This manager says online and paper forms disconnect clients from the practice.
February 2010

This manager says online and paper forms disconnect clients from the practice.

Veterinary team handout: Principles of mutual respect

December 2009

This veterinary practice manager asks doctors and team members to sign off this document that shows they know team respect is crucial.

Top gifts for clients and patients

Stores don't carry presents that boost patient health, client relationships, or practice morale. But by giving freely of your time and skills, you'll fulfill the wish list of every pet and client all year.
December 2009

An attentive voice, a giving hand, and a dignified ear are on every client and patient's wishlist this year.

4 ways to show clients the value

A tightly honed message helps ensure clients see the value of your care and follow your advice—two important steps on the path to making sure pets live long, healthy lives.
November 2009

A tightly honed message helps ensure clients see the value of your care.

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