Articles by Shawn McVey, MA, MSW - Firstline
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Articles by Shawn McVey, MA, MSW

Creative rewards for veterinary team members

Innovative ideas for showing gratitude.
December 2011

Innovative ideas for showing gratitude.

Top 10 signs that your veterinary practice is toxic

Do these describe your clinic? Let's hope not.
November 2011

Do these describe your clinic? Let's hope not.

Ask Shawn: Dealing with a smoking veterinarian

Q. Our doctor is a heavy smoker, and his smoke breaks are getting in the way of patient care. What should I do?
November 2011

Q. Our doctor is a heavy smoker, and his smoke breaks are getting in the way of patient care. What should I do?

Ask Shawn: The veterinarian plays favorites

Q: How should we deal with a teacher's pet?
October 2011

Q: How should we deal with a teacher's pet?

Ask Shawn: Euthanasia cards made easier

Q: I ordered sympathy cards for clients who recently euthanized pets, and I'm not sure what to write. Any suggestions on what I should say to ease their pain? —Tongue Tied
September 2011

Q: I ordered sympathy cards for clients who recently euthanized pets, and I'm not sure what to write. Any suggestions on what I should say to ease their pain? —Tongue Tied

Q&A: Tired of babysitting my veterinary team members

Q: I've worked as a practice manager for 10 years and I still can't get people to take responsibility. What can I do to encourage my team members to step up to the plate? —Burnt-out
June 2011

Q: I've worked as a practice manager for 10 years and I still can't get people to take responsibility. What can I do to encourage my team members to step up to the plate? —Burnt-out

Q&A: How should I deal with a veterinary boss that shouts and curses at me?

No team member should have to deal with that verbal abuse. It's time to take the veterinarian aside.
May 2011

No team member should have to deal with that verbal abuse. It's time to take the veterinarian aside.

Toxic veterinary practices

Don't let bad attitudes, favoritism, or unresolved conflict contaminate your hospital. Neutralize noxious situations such as these using this advice.
February 2011

Don't let bad attitudes, favoritism, or unresolved conflict contaminate your hospital. Neutralize noxious situations such as these using this advice.

How to deal with a toxic team

Use these five coping strategies when stuck in a toxic environment.
February 2011

Use these five coping strategies when stuck in a toxic environment.

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