David M. Lane, DVM, MS is a regular columnist for DVM Newsmagazine. He owns and manages two veterinary practices in southern Illinois. Dr. Lane is also a practice management consultant, speaker and author.
Veteirnarians should avoid direct opposition of animal welfare groups during this cultural shift.
Be smart about the costs of employing veterinary team members and make sure you can pay for what you promise
If you have trouble with constant veterinary team turnover and filling open positions, take stock of your communication
Veterinarians haven't paid enough attention to this phenomenon when setting fees. Now they have to.
As Karen walked into the veterinary practice's waiting room, her cat Freddie peered out of his travel crate, bobbing his head in an unrelenting search for an exit.
You need to modify your behavior to the situation and build power relationships that help, not hurt
We can learn a lot from plumbers when it comes to charging for our services
Woe is the day if the 10 percent of animal keepers become the majority at your veterinary practice
Do: Meet and greet as much as possible. Don't: Wear flip-flops and a sweatshirt; be professional.