Articles by Karen E. Felsted, CPA, MS, DVM, CVPM - Firstline
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Karen E. Felsted, CPA, MS, DVM, CVPM


Karen E. Felsted, CPA, MS, DVM, CVPM, is a Firstline and Veterinary Economics Editorial Advisory Board member.

Articles
Team members grow the veterinary practice
February 5, 2014

Encourage staff members to be proactive about helping the practice.

Q&A: Talk clients through tough times to promote third-party payment plans
November 1, 2010

Q&A: Talk clients through tough times to promote third-party payment plans

The dish on discounts
April 1, 2009

Should you offer discounts?

Handling clients' complaints about the doctor
October 1, 2008

How do I respond to a client when they badmouth a doctor to me?

How much do you do?
June 1, 2008

You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.

Direct your fee conversations
August 1, 2006

The way you talk to clients about what you charge and why can help your practice provide good care— or block your progress. Do you need to rethink your role?

Serve up easy estimates
April 1, 2006

Discussing money with clients can be downright scary. Learning to present an estimate with poise takes the fear out of this critical task?and improves the odds that clients will say yes to your treatment plan.

Don't let charges escape (and why you should care)
October 1, 2005

If missed charges are slipping out the door, you may be seeing a smaller paycheck and fewer benefits—and you may find it harder to offer high-quality care.

Warring bosses
August 1, 2005

Whose directions should I follow when the doctors disagree?

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