Karen E. Felsted, CPA, MS, DVM, CVPM, is a Firstline and Veterinary Economics Editorial Advisory Board member.
Encourage staff members to be proactive about helping the practice.
Q&A: Talk clients through tough times to promote third-party payment plans
Should you offer discounts?
How do I respond to a client when they badmouth a doctor to me?
You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.
The way you talk to clients about what you charge and why can help your practice provide good care— or block your progress. Do you need to rethink your role?
Discussing money with clients can be downright scary. Learning to
present an estimate with poise takes the fear out of this critical
task?and improves the odds that clients will say yes to your
If missed charges are slipping out the door, you may be seeing a smaller paycheck and fewer benefits—and you may find it harder to offer high-quality care.
Whose directions should I follow when the doctors disagree?