Karen Sabatini
Karen Sabatini is a Firstline Editorial Advisory Board member and a receptionist at Ardmore Animal Hospital in Ardmore, Pa.
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One appointment, three pets
January 1, 2007
By:
Karen Sabatini
,
Pamela Stevenson, CVPM
Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?
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Feed pets' dietary needs
August 1, 2006
By:
Karen Sabatini
Clients often ask me what they should feed their pets. What should I say?
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Block sticker shock
February 1, 2006
By:
Karen Sabatini
You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.
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Handling Mr. Nasty
August 1, 2005
By:
Karen Sabatini
Do I have to be nice if a client is really rude?
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