Karen Sabatini is a Firstline Editorial Advisory Board member and a receptionist at Ardmore Animal Hospital in Ardmore, Pa.
Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?
Clients often ask me what they should feed their pets. What should I say?
You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.
Do I have to be nice if a client is really rude?