Articles by Karen Sabatini - Firstline
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Karen Sabatini

Karen Sabatini is a Firstline Editorial Advisory Board member and a receptionist at Ardmore Animal Hospital in Ardmore, Pa.

One appointment, three pets
January 1, 2007

Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?

Feed pets' dietary needs
August 1, 2006

Clients often ask me what they should feed their pets. What should I say?

Block sticker shock
February 1, 2006

You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.

Handling Mr. Nasty
August 1, 2005

Do I have to be nice if a client is really rude?


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