Articles by Sharon DeNayer - Firstline
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Sharon DeNayer


Sharon DeNayer is a Firstline Editorial Advisory Board member and the practice manager at Windsor Veterinary Clinic P.C. in Windsor, Colo.

Articles
7 steps to make your veterinary practice comfortable for older pets
March 1, 2014

Use these tips to ease the pain and strain of a veterinary visit for senior pets.

Veterinary client disability assistance checklist
August 3, 2013

Use these steps to make your practice more friendly for veterinary clients with disabilities.

Not before their time
April 1, 2009

Remind clients old age isn't a disease.

Certification: Is it for you?
November 1, 2008

Credentials can be a contentious topic, but we can all agree that education is essential to success—regardless of your position. Here, two practice managers share the choices behind their career paths so you can better decide your own.

Sample script: How to discuss the cost of euthanasia
April 1, 2008

"Help clients who make the difficult choice to euthanize their pet by approaching the associated costs with sincere consideration," says Sharon DeNayer, a Firstline Editorial Advisory Board member and the clinic manager at Windsor Veterinary Clinic in Windsor, Colo.

On your terms
December 1, 2007

Grab clients' attention and encourage compliance by using descriptive terminology, suggests Sharon DeNayer, a Firstline Editorial Advisory Board member and the practice manager at Windsor Veterinary Clinic in Windsor, Colo.

13 gentle gestures to help grieving clients
April 1, 2007

After a loss, take these steps to recognize clients' special relationships with their pets.

Reach out to grieving pet owners
April 1, 2007

Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?

Advertising an open door
December 1, 2005

As the practice manager, how can I encourage team members to come to me with their problems first, before approaching the owner?

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