Articles by Gina Toman, RVT - Firstline
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Gina Toman, RVT


Gina Toman, RVT, is practice manager at Seaside Animal Care in Calabash, N.C., and a Firstline Editorial Advisory Board member. She enjoys swimming, diving, and pizza and lives with three dogs and two cats.

Articles
Video blog: Avoid certain phrases when talking to clients
March 10, 2010

Saying the wrong thing to clients could result in misunderstandings about the care their pets need.

Practices should use online client forms
February 2, 2010

This manager says clients and team members appreciate the efficiency of online forms.

Video blog: Mystery shopping for improved service
January 28, 2010

How to use mystery shoppers to improve client communications.

Video blog: Smooth appointment workflow
December 11, 2009

These scheduling secrets will calm the chaos at your practice.

Scheduling success: Follow the Rule of 3
October 14, 2009

Follow this simple rule to avoid long client wait times.

Pesky pest problem
October 1, 2009

Make talking about fleas less uncomfortable.

Video blog: Connect with clients through social networking
September 30, 2009

Here's how to use Twitter and Facebook to your practice's—and clients'—advantage

Video blog: Online client forms
August 19, 2009

Posting client forms online saves pet owners' time and yours.

Video blog: Role-playing done right
July 24, 2009

Role-playing doesn't have to be hokey or scary. Here's how to do it right

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