Articles by Pamela Stevenson, CVPM - Firstline
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Pamela Stevenson, CVPM

Pamela Stevenson, CVPM, is a practice management consultant who owns Veterinary Results Management Inc. in Durham, N.C.

Stop judging clients
March 1, 2009

Eradicate assumptions to improve client and patient care.

When should you act as the jury?
March 1, 2009

Take a gavel to judgmental thinking.

Payment procrastinators
May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Great expectations
April 1, 2008

Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?

The money's where the mouth is
March 1, 2008

Q Should I receive compensation or bonuses for the dental procedures I'm specially trained to perform?

Turn up the dial on client education
January 1, 2008

Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?

One appointment, three pets
January 1, 2007

Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?

I'm sick of overtime!
February 1, 2006

No one follows our time schedules—I regularly work at least 30 minutes after my shift was supposed to end. Is this fair?

Feeling underappreciated
October 1, 2005

The doctor doesn't recognize or appreciate me. How can I let her know everything I do?


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