Pamela Stevenson, CVPM, is a practice management consultant who owns Veterinary Results Management Inc. in Durham, N.C.
Eradicate assumptions to improve client and patient care.
Take a gavel to judgmental thinking.
Q. What do you do when clients say at checkout they want to pay later?
Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?
Q Should I receive compensation or bonuses for the dental procedures I'm specially trained to perform?
Q When I discuss client education topics, I feel like clients are tuning me out. How can I make them listen?
Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?
No one follows our time schedules—I regularly work at least 30 minutes after my shift was supposed to end. Is this fair?
The doctor doesn't recognize or appreciate me. How can I let her know everything I do?