Jim Kramer, DVM, CVPM, is a Veterinary Economics Editorial Advisory Board member and a partner at Columbus Animal Hospital in Columbus, Neb.
Follow this advice when you're hit with a client or patient crisis.
Watch Dr. Kramer explain his top tip for client retention.
Take a cue from these memorable radio spots and show pet owners what your practice is all about.
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
It's never easy to be the bearer of bad tidings. But you can ease the hurt clients feel with a sensitive approach. Here's what you need to know to break bad news gently.