Articles by Jim Kramer, DVM, CVPM - Firstline
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Jim Kramer, DVM, CVPM

Jim Kramer, DVM, CVPM, is a Veterinary Economics Editorial Advisory Board member and a partner at Columbus Animal Hospital in Columbus, Neb.

How to respond to challenging work situations
December 18, 2009

Follow this advice when you're hit with a client or patient crisis.

Keep veterinary clients coming back
November 19, 2009

Watch Dr. Kramer explain his top tip for client retention.

Practice branding: Radio ads with personality
June 11, 2009

Take a cue from these memorable radio spots and show pet owners what your practice is all about.

Our client is obsessed with tests
May 1, 2008

Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

How will you tell her?
January 1, 2008

It's never easy to be the bearer of bad tidings. But you can ease the hurt clients feel with a sensitive approach. Here's what you need to know to break bad news gently.


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