Articles by Mandy Stevenson, RVT - Firstline
Team Center
Firstline Featuring Information from:


Mandy Stevenson, RVT

Schedule right, schedule tight in veterinary practice
July 1, 2014

Make scheduling a snap—and keep your clinical team happy and on pace—with these scheduling guidelines.

Form: Scheduling cheat sheet for veterinary receptionists
July 1, 2014

Keep your day running smoothly with this scheduling cheat sheet for your veterinary practice.

Get your veterinary team members ahead of the learning curve
April 1, 2014

Train new employees—or get your team on the same page—with expectation logs. Hint: Team members, you can master your skills to position yourself for a raise.

Team training tool: Sample veterinary technician expectation log
April 1, 2014

Customize expectation logs for each role in your practice to help train veterinary team members about your practice's expectations

Rabies Vaccines: What's your veterinary team role?
November 1, 2013

When every team member offers the same message about pet care, there are no questions left in clients' minds about what they should do.

Take the sting out of a diabetes diagnosis at your veterinary practice
June 1, 2013

Be supportive of pet owners when they're faced with their cat's diabetes diagnosis. Use these communication techniques to ease the burn of this challenging disease.

Dog bite prevention: What's your role in the veterinary practice?
May 1, 2013

You can handle their bark, but you don't want a bite. Firstline Board member Mandy Stevenson, RVT, offers tips for how each team member can stay safe in practice:

Q&A: Handling criticism from a co-worker at your veterinary practice
November 8, 2012

Q: Some of my co-workers have decided they don't like me, and they criticize my work constantly. What should I do?

Monitor your drug traffic
September 1, 2007

Q What's the best way to keep track of expiration dates on drugs?


Click here