Articles by Margaret Fasnacht - Firstline
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Margaret Fasnacht


Time off for good behavior
September 1, 2007

Tired of the usual performance rewards, Margaret Fasnacht, business manager at Animal Critical Care and Specialty Group in Malvern, Pa., decided to try a different approach. She presented reception team members with a unique gift certificate—good for one extra paid vacation day and Fasnacht's personal commitment to cover the shift on the team member's day off.

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