Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.
As a veterinary team member, you expect the unexpected. Here's how to stay calm when dealing with stress.
See how a little mentorship can make a big difference.
What you see is not always what you get. So don't assume an overweight person is unhealthy—or a ratty-looking client doesn't want the best for his pet.
A practice manager charged into a new job with a legal pad and a menu of necessary improvements. After a successful stint, she ended up swallowing a heart helping of humility.
Confirm vs. remind: It matters
An angry client taught me to probe deeper to uncover the real reason behind his seemingly unreasonable behavior.