Articles by Nancy Potter - Firstline
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Nancy Potter


Nancy Potter is a Firstline Editorial Advisory Board member and the practice manager at Olathe Animal Hospital in Olathe, Kan.

Articles
7 steps to a great team retreat
October 1, 2010

Team-building retreats leave your veterinary team stronger, happier, and more efficient. Here's your guide to planning one.

Why your team needs a retreat—and how to get one
October 1, 2010

Escape the daily drama and improve ­vision planning and team bonding with an annual practice retreat.

Photo gallery: 4 team retreat ideas
October 1, 2010

Could your veterinary team members be just as happy—and productive—as these who are attend off-site team-building retreats?

Q&A: How to adjust to a managerial role
March 1, 2010

I've been promoted to manager and am having trouble transitioning into the role of disciplinarian rather than friend. How can I get along with my co-workers and be their boss?

Got a minute, boss?
November 1, 2008

As a practice manager, I'm constantly interrupted with non-urgent items like schedule questions. It's interfering with my other daily work. How can I set boundaries but remain approachable to my team?

Sample script: Follow up on recommendations
September 1, 2008

The way you handle follow-up scheduling affects compliance.

How to catch lost charges
May 1, 2008

Q. How can we make sure we capture all the services performed during appointments?

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