Articles by Brendan Howard - Firstline
Team Center
Firstline Featuring Information from:


Brendan Howard

5 ways to rock veterinary practice marketing
February 19, 2013

Forget fancy logos, social media strategies, and branding. It's time build your marketing from the team up.

Veterinary heroes are made, not born
February 1, 2012

Every veterinary team member can be the person who can turn a client's or co-worker's day around. If there's a problem or a complaint, even if it's not because of you, help to fix it.

What goes into your mouth
January 1, 2012

This issue is full of ways to make 2012 great for you and your veterinary patients.

Banfield offers technician internships
October 12, 2010

Students in credentialed veterinary technician programs from more than 160 schools are eligible.

Show respect for patients in the words you use
December 1, 2009

Would you talk about your grandma that way?

8 ways to earn the respect you deserve
December 1, 2009

Try this approach to reaching big-dog respect levels. It can help you love your veterinary hospital job—and the people who come with it—again.

How to manage disrespect right out the door
December 1, 2009

Managers: Work with team members to see how their behavior and words hurt others

How to cope when disrespect hurts
December 1, 2009

Three ways to cope with disrespect on the job at a veterinary hospital.

The proof is in the food
February 1, 2009

The proof is in the food


Click here