Articles by Donna Recupido, CVPM - Firstline
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Donna Recupido, CVPM


Articles
How to micromanage your veterinary team and shatter motivation
April 1, 2014

Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.

Why you work in veterinary medicine
February 1, 2014

Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.

Form: Sample financial policy
January 1, 2014

Use this sample financial policy as the basis to discuss and write your own financial policy at your practice to ease the strain of difficult money talks with clients.

Use care when you leave money messages for veterinary clients
January 1, 2014

Follow this checklist of details you shouldn't leave on a pet owner's answering machine or message service.

Sample veterinary financial policy
January 1, 2014

Use this sample financial policy as the basis to discuss and write your own financial policy at your practice to ease the strain of difficult money talks with clients.

10 ways to get a veterinary team job
October 1, 2013

Use these hints to avoid common resume mistakes and learn how to stand out to veterinary employers with an introduction that spells, "Hire me."

Keep listening but start watching your veterinary clients
April 23, 2012

Clients' body language can often reveal what they're really thinking. Here's how to read between the lines.

How veterinary team members can ask for Internet access
August 1, 2011

Some veterinary practices don't allow team members to use the Internet at work. If your practice is among them, it's time to make your case.

Phone shoppers: Opportunity, not nuisance
July 20, 2011

A dismissive attitude can let clients slip through your fingers.

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