With my loss fresh in my mind, keeping composure at work has been harder than I expected.

The final chapter of my pet's life was much harder than I expected. Here's how I'm adjusting to life after loss.

The path for clients with chronically ill pets can be difficult and paved with pitfalls. Here's how to ease clients' way down this long and winding road.

That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.

Receptionist shares personal misstep.