Articles by Karyn Gavzer, MBA, CVPM - Firstline
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Karyn Gavzer, MBA, CVPM

Receptionists: Use your power and fix this phone mistake
July 10, 2014

The client's mood is in your hands.

Q&A: Adjust to life as a salesperson
February 1, 2011

I love my career as a veterinary technician, but I'm no good at reinforcing my veterinarian's recommendations to clients. I feel like a salesperson, and I have no confidence in that role. How can I improve?

Q&A: Converting phone shoppers into clients
November 1, 2010

How can we convert price shoppers into clients?


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