Articles by Debbie Boone, BS, CCS, CVPM - Firstline
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Debbie Boone, BS, CCS, CVPM

Managers: 6 ways to make veterinary receptionists love you
October 13, 2011

Happy receptionists make for happy clients and a more pleasant workplace. Take these tips to heart and your team will love you.

Managers: 5 reasons receptionists hate you
May 24, 2011

Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures—created by attendees in continuing education courses on reception skills—and see if you fall into any one of these five categories. Then study the solutions so you can better serve your team.


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