People need to hear information multiple times before they understand your message. Here are nine ways to ensure clients appreciate the importance of fecal exams.

Keep your communication simple and clear, and make the process as easy as possible for the client.

It's important for team members to play a part in educating clients about intestinal parasites.

Help clients understand what you'll expect from them at time of service.

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

8 keys for calming cranky clients