Articles by Rachael Simmons - Firstline
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Rachael Simmons

How I survived a demanding boss
July 1, 2013

Have an awful boss at your veterinary practice? Learn how Rachael Simmons dealt with hers.

How to support pregnant co-workers in veterinary practice
May 1, 2013

Use this advice to help out your veterinary practice's super-mommies-to-be.

The perfect veterinary receptionist
December 1, 2012

What makes a star customer service representative? Do you have what it takes?

4 tips for an effective discharge
June 1, 2012

When veterinary clients don't follow your instructions, their pets suffer. Use these steps to lock in the care pets need.

4 tips for a smooth referral
May 1, 2012

Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps.


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