Cori Weber is a receptionist at Martin City Animal Hospital in Kansas City, MO.
Stop the clock for vital flea and tick discussions with clients. Consider these six client personalities and take time to offer the best responses to pet owners' parasite concerns.
Rate yourself with this quiz. Team members, guess your boss's responses, then read "Who's steering your practice?" in July 2013 Firstline for advice on how to work better with your boss.
If thoughts of your veterinarian stir you to feelings of mutiny, consider these tips to weather the storms at work and set a course for smooth sailing.
Whether you're a veterinary team member counseling a client or a pet owner struggling with a euthanasia decision, listening is key.
When a caregiver brought an ill and severely matted cat to our practice, our veterinary team began a journey that demonstrated the bonds of love and compassion that can blossom among pets, their people, and a veterinary team.