FIRSTLINE, Sep 1, 2006 - Firstline
  • SEARCH:
FirstLine

ADVERTISEMENT

FIRSTLINE, Sep 1, 2006
Professional Growth
Reach for more pay
By Lorraine Monheiser List, CPA, CVA, MEd
You have more control over your compensation--and your destiny--than you may think. Use these strategies to earn more, get promoted faster, and feel more satisfied with your work.
Cover story
Blood tests: 10 smart responses to clients' questions
By Caitlin Rivers
Just whisper the word tests, and clients will flood you with questions: what, when, how much? Try these answers to get the OK.
Efficiency Rules
15 ways to work smarter
By Portia Stewart
Want to get more done in less time? Plan for efficiency with these one-step-at-a-time solutions.
Dear Firstline
How do we empower technicians?
By Melanie R. Parham, RVT
A veterinarian recently asked me, "What do we need to pay our veterinary technicians to keep them with us? And what do we need to offer to get more educated technicians in the field?"
Do clients call all of the shots?
By Wade Day
I read Brian Conrad's article, "Are You Chasing Off Clients?" (July/August 2006), and he makes some valid points. In the same breath though, you must set limits or clients will run over you as long as you let them.
By the Numbers
10 signs it's time to find a new job
Are you unhappy at work? Maybe it's time for a change. You know you need a new job when ...
Ask the Experts
Keep families healthy
By Dwight D. Bowman
How do I prevent my clients from getting zoonotic infections?
Ask Amy: I want my discount back
Our practice just cut employee discounts because of an IRS law. Most of us have worked here for five or 10 years, and we have many pets to take care of. We can't afford their care now. Should we look for other jobs?
New boss, new job
By Sheila Grosdidier, BS, RVT
The new owner changed my duties, and I don't like my job anymore. What can I do?
What's that protocol?
By Pam Weakley
I work in a new practice and everyone is used to different protocols. How can we get on the same page?
Pearls of Practice
Puzzle answer: Reach for a raise
Find the answer here.
Celebrate Technicians
By Nancy Allen
You have a whole week to recognize these blood-drawing, anesthesia-monitoring, animal-loving team members Oct. 15 to 21. Not sure what to do? Try some of these ideas from Nancy Allen, a Firstline Editorial Advisory Board member and the practice manager at Olathe Animal Hospital in Olathe, Kan.
Say you're sorry
Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.
From RVT to DVM: The alphabet soup of veterinary medicine
By Jessica Harris
Jessica Harris, RVT, describes herself as the quintessential veterinary person who knew she wanted to be a veterinarian since she was knee-high to a grasshopper. This March, she realized her dream of attending veterinary school with an acceptance letter to North Carolina State University's College of Veterinary Medicine.
A thanks that's more than hot air
By Patricia Weidler
Looking for a fun way to say thanks for a job well done? When the price at the pumps started rising this summer, the team at Community Veterinary Center in Oneonta, N.Y., received a special bonus: a little gas relief.
On the Job: Gina Toman
By Gina Toman, RVT
What's the nicest thing a client ever said to you?
Front Desk
TLC: The best prescription
By Portia Stewart
A few weeks ago my son was sick. After a few days of high fever, he stopped taking his bottle.

ADVERTISEMENT

Click here