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Reach for more pay
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| By
Lorraine Monheiser List, CPA, CVA, MEd
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You have more control over your compensation--and your destiny--than you may think. Use these strategies to earn more, get promoted faster, and feel more satisfied with your work.
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15 ways to work smarter
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| By
Portia Stewart
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Want to get more done in less time? Plan for efficiency with these one-step-at-a-time solutions.
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How do we empower technicians?
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| By
Melanie R. Parham, RVT
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A veterinarian recently asked me, "What do we need to pay our veterinary technicians to keep them with us? And what do we need to offer to get more educated technicians in the field?"
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Do clients call all of the shots?
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| By
Wade Day
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I read Brian Conrad's article, "Are You Chasing Off Clients?" (July/August 2006), and he makes some valid points. In the same breath though, you must set limits or clients will run over you as long as you let them.
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Keep families healthy
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| By
Dwight D. Bowman
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How do I prevent my clients from getting zoonotic infections?
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Ask Amy: I want my discount back
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Our practice just cut employee discounts because of an IRS law. Most of us have worked here for five or 10 years, and we have many pets to take care of. We can't afford their care now. Should we look for other jobs?
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New boss, new job
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| By
Sheila Grosdidier, BS, RVT
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The new owner changed my duties, and I don't like my job anymore. What can I do?
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What's that protocol?
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| By
Pam Weakley
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I work in a new practice and everyone is used to different protocols. How can we get on the same page?
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Puzzle answer: Reach for a raise
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Find the answer here.
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Celebrate Technicians
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| By
Nancy Allen
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You have a whole week to recognize these blood-drawing, anesthesia-monitoring, animal-loving team members Oct. 15 to 21. Not sure what to do? Try some of these ideas from Nancy Allen, a Firstline Editorial Advisory Board member and the practice manager at Olathe Animal Hospital in Olathe, Kan.
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Say you're sorry
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Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.
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From RVT to DVM: The alphabet soup of veterinary medicine
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| By
Jessica Harris
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Jessica Harris, RVT, describes herself as the quintessential veterinary person who knew she wanted to be a veterinarian since she was knee-high to a grasshopper. This March, she realized her dream of attending veterinary school with an acceptance letter to North Carolina State University's College of Veterinary Medicine.
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A thanks that's more than hot air
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| By
Patricia Weidler
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Looking for a fun way to say thanks for a job well done? When the price at the pumps started rising this summer, the team at Community Veterinary Center in Oneonta, N.Y., received a special bonus: a little gas relief.
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On the Job: Gina Toman
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| By
Gina Toman, RVT
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What's the nicest thing a client ever said to you?
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TLC: The best prescription
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| By
Portia Stewart
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A few weeks ago my son was sick. After a few days of high fever, he stopped taking his bottle.
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